eCommerce Warehouse and Customer Service Representative

Our client, a dynamic eCommerce company, is seeking an eCommerce Customer Service Representative to join their team. As an eCommerce Customer Service Representative, you will be part of the eCommerce Division supporting customers and sales teams. The ideal candidate will have excellent communication skills, strong organizational abilities, and a proactive mindset which will align successfully in the organization.

Job Title: eCommerce Warehouse and Customer Service Representative

Location: Salem, OR (On-site only)

Pay Range: $20

Shift: Full-time, Monday-Friday during standard business hours

What's the Job?

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  Answer inbound phone calls and assist customers with order questions

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  This role will work in the warehouse and on the phone so it will be important to be comfortable with both aspects of the role

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  Provide order status updates, tracking information, and shipping details

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  Proactively monitor open orders to prevent delays or errors

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  Resolve issues related to backorders, shipping delays, or order changes

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  Work closely with fulfillment and sales teams to resolve order discrepancies or delays

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What's Needed?

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  1-3 years of customer service experience (eCommerce or order processing preferred)

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  Strong phone presence and professional communication skills

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  Proficiency with basic computer applications (email, web browsers, order portals)

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  Intermediate Excel skills (sorting, filtering, basic formulas)

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  Exceptional attention to detail and organizational skills

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What's in it for me?

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  Opportunity to work in a fast-paced, dynamic environment

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  Gain valuable experience in eCommerce operations

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  Collaborate with a supportive team

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  Develop your customer service and organizational skills

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  Contribute to a smooth order experience for customers

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Upon completion of waiting period associates are eligible for:

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  Medical and Prescription Drug Plans

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  Dental Plan

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  Supplemental Life Insurance

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  Short Term Disability Insurance

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  401(k)

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If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote,