Donor Care Associate

DUTIES AND RESPONSIBILITIES:
• Update donor records with information coming from various sources
• Assists with donor stewardship and personalized engagement
• Verify caseload donors' birthdays, coordinating personalized communication and ensuring timely outreach
• Update Calendars, ensuring transparent communication with stakeholders and team members regarding any updates
• Manage donor care issues using various vendor platforms, including but not limited to Blackbaud CRM, Classy, R360, and Paypoint
• Processes items from the Exception Queues (donor correspondence)
• Assists with the writing and preparing thank you notes, holiday cards, and other correspondence Provides additional support to the Development team during the Holiday Season or emergency fundraising campaigns
• Assist with donor events
• Other related duties as required
EDUCATION AND EXPERIENCE:
• High School diploma or equivalent (required)
• Experience as an Administrative Assistant (2 years preferred)
• Experience with Non-profit sectors (preferred)
• Experience with Microsoft programs
• Experience in data entry
SKILLS AND ABILITIES:
• High level of integrity and confidentiality
• Detail oriented
• Great communication skills
• Ability to multi-task
EQUIPMENT USED:
• Modern Office Equipment and Relevant Software
PHYSICAL REQUIREMENTS:
• Ability to lift up to 25 lbs. (usually file boxes)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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