Director, Whole Loan Middle Office

Director, Whole Loan Middle Office

Preferred Qualifications:

TD Securities provides a wide range of capital market products and services to corporate, government, and institutional clients. Operating in key financial centers including Toronto, New York, London, Singapore, and Tokyo, we deliver innovative solutions and integrated services for our clients.

Our business is built on collaboration, innovation, and excellence. We are growth-oriented, people-focused, and community-minded, with a relentless focus on providing world-class service and value to our clients.

Department Overview

Global Operations and Business Services partners with front office and internal stakeholders to provide operational support and control functions across the trade lifecycle.

The Fixed Income Operations team plays a key role in mitigating risk, improving client service, and delivering seamless trade processing across a diverse product set.

Position Summary

Director will lead the build-out of the Whole Loan Middle Office team in New York. This individual will be responsible for strategy, team management, and hands-on oversight of operational processes across the end-to-end trade lifecycle. The role requires deep product knowledge of whole loans and related fixed income instruments, as well as the ability to partner closely with front office, technology, and external counterparties to design scalable workflows and ensure flawless execution.

Key Responsibilities

• Team Build-Out & Leadership
  • Establish and manage a new middle office team supporting the Whole Loan business.
  • Set strategy, develop operating procedures, and create a culture of accountability and collaboration.
  • Recruit, mentor, and develop talent to build a sustainable, high-performing function.
• Operational Oversight
  • Oversee daily processes including rollovers, drawdowns, settlements, and lifecycle events.
  • Ensure accurate and timely trade capture, allocation, confirmation, and reconciliation.
  • Implement and maintain strong controls to mitigate operational and financial risk.
• Stakeholder Management
  • Partner with Front Office, Sales, Technology, Finance, Legal, and Compliance to design processes and resolve complex issues.
  • Serve as the escalation point for client inquiries and operational challenges.
  • Represent the middle office in governance forums and new business initiatives.
• Process Improvement & Strategic Initiatives
  • Identify automation and workflow optimization opportunities.
  • Drive technology enhancements to support business growth.
  • Ensure compliance with regulatory requirements and internal policies.

Qualifications

• 8+ years of experience in fixed income operations, with deep expertise in Whole Loan products and lifecycle events (e.g., rollovers, drawdowns, settlements).
• Proven leadership experience in building and managing teams.
• Strong understanding of the trade lifecycle from trade capture through settlement.
• Excellent problem-solving skills with a proactive, hands-on approach.
• Demonstrated ability to partner effectively with front office and internal stakeholders.
• Knowledge of relevant systems such as Broadridge, Impact, or other loan servicing platforms preferred.
• Bachelor's degree in finance, Economics, or related field. Advanced degree or certifications (e.g., CFA) a plus.

The Director, TDS Operations oversees a large and significant multi-faceted operational function with overall accountability for providing strategic direction, guidance on a broad and diverse range of complex operational activities.

Depth & Scope:

• Provides people management leadership by recruiting top talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Reports to AVP or VP Global Operations role and leads a multi-faceted / multi-disciplined operational group in Wholesale Banking
• Manages multiple processes across a wide variety of products and services
• Responsible for leading in the development of the overall strategic direction, operating budget, delivering business objectives, and overall people management for the unit
• Responsible for operating within appropriate risk parameters and ensuring exception/escalation processes are in place
• Long term focus on planning for functional area (horizon of 1 to 3 years +)

Education & Experience:

• Undergraduate degree/ college diploma preferred and/or
• 7+ years relevant experience and 5+ years of people management experience
• Advanced knowledge of key functional areas including Capital Markets, Financing Operations, Payment and Correspondent Banking Services, Business Services, Change Delivery, and Regional Operations
• Knowledge of capital markets products, which may include Foreign Exchange, Fixed Income, Equities and Derivatives.
• Knowledge of current and emerging trends in the industry and market
• Knowledge of risk management environment, standards and regulations
• Strong knowledge of process management to drive efficiency
• Ability to contribute to strategic direction of the function and provide advice to senior leadership
• Ability to forecast initiatives and demand in order to develop annual strategic plan
• Skill in managing budgets and resource allocation
• Advanced ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives
• Skill in talent development and performance management
• Ability to make an impact, influence and achieve results with effective negotiation, problem-solving and communication skills
• Skill in negotiation and partnership
• Skill in using analytical software tools, data analysis methods and reporting techniques to assess risk and challenge the status quo
• Skill in leadership, mentoring, coaching and performance management
• Ability to exercise sound judgement in making decisions
• Ability to communicate effectively in both oral and written form with partners at all levels including senior management
• Ability to work collaboratively and build relationships
• Skill in organization and time management
• Ability to analyze, organize and prioritize work while meeting multiple deadlines
• Ability to work successfully as a member of a team and independently
• Ability to process and handle confidential information with discretion

Customer Accountabilities:

• Leads a business unit involved in designing and providing assigned service or functionality covering a significant area of TDS Operations
• Identifies and responds to changes in the business environment and establish action plans to address client issues and priorities
• Acts as a key liaison at the department level to actively engage stakeholders within the Bank and broader industry, developing and maintaining strong business partnerships, clarifying client needs and delivering client-centered solutions that enhance the overall end-to-end experience
• Top level escalation point for significant risk matters/exceptions; oversee problem resolution
• Oversees research, development and implementation of new processes, technologies or operating models
• Sets service and control standards, implement and operate systems to monitor service delivery
• Provides frontline feedback to client strategy and broader process improvement functions to identify client pain points and opportunities for improvement
• Builds a client-centric, collaborative and innovative culture

Shareholder Accountabilities:

• Works closely with key business leaders to develop business plan, ensuring the optimal use of resources, and leverage operating model to maximize efficiency, effectiveness and scale
• Ensures appropriate escalation protocol is in place and operating losses are reported appropriately
• Protects the interests of the organization; identify and manage risks, resolve escalated matters and refer complex and/or non-standard, high-risk transactions/activities as needed
• Collaborates with service delivery units, technology, finance and other functional specialist groups to ensure integrated service delivery, risk mitigation and compliance with applicable internal and external requirements
• Owns process development and documentation; ensure processes utilized are effective and efficient
• Monitors productivity and efficiency, operating systems to continually improve delivery capability consistent with overall financial and service objectives
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