Director, Training and Development

Director, Training And Development

Join Our Team at Barclays Center! Our focus is YOU!

Why Barclays Center? Because here, the work matters. Our employees don't just run an arena, they create experiences for millions of guests every year. This role gives you the chance to leave a legacy by shaping how thousands of employees' work, lead, and connect to purpose. We're dedicated to nurturing our team members and empowering them to thrive in an environment where innovation, collaboration, and a love for sports entertainment intersect.

Our Company Values

We understand that it is important for you to know what our values are to determine if they align with yours. Our four company values, CARE, INTEGRITY, ACCOUNTABILITY, and GROWTH MINDSET, are reflected in everything that we do here at Barclays Center. From the interview process to employee recognition, we make certain to incorporate the four values.

Key Attributes for Success

This role is not your standard HR back-office position. As the Director of Training & Culture, you will have a crucial impact on how 4,500 part-time and 150 full-time employees present themselves each day to embody the Brooklyn Way. You will be the driving force behind effective training, a cohesive culture, and leadership development that nurtures the talent of tomorrow. This position collaborates closely with the Assistant General Manager, HR, and department leaders to promote top-tier organizational development that establishes a new benchmark for both the arena and the industry.

What Success Looks Like/Expectations:

• Total Alignment: Every team member understands and embodies the Brooklyn Way.
• Training With Impact: Programs are not only presented but also tested in real-world scenarios.
• Leaders Cultivated Internally: A minimum of two internal candidates are nurtured and elevated to leadership positions each year.
• Genuine Engagement: Survey results indicate significant growth in connection, pride, and accountability.

Strong Teamwork Abilities

• Enjoys collaborating effectively with colleagues and partners.
• Likes building and nurturing strong relationships within the team.
• Values the importance of teamwork in achieving shared goals.

Adaptability

• Enjoys handling unexpected challenges with flexibility and composure.
• Wants to quickly adjust to changes in the environment to ensure employee satisfaction.
• Thrives in dynamic and fast-paced work environments.

Essential Duties & Responsibilities: What You Will Do

Training & Development

• Deliver Brooklyn Way training at the utmost quality throughout all departments.
• Execute training validation to guarantee that staff can perform, not merely complete a course.
• Create customized learning pathways for each level, ranging from first-shift event personnel to senior executives.
• Develop leadership development pipelines to nurture internal talent.
• Motivate employees to express their authentic selves at work.
• Implement succession planning and strategies for the growth of internal talent.

Culture & Engagement

• Serve as the cultural "North Star", establishing a standard for accountability and pride.
• Spark enthusiasm in employees, encouraging them to view their positions as more than just a source of income.
• Work together with Human Resources to create and enhance recognition systems that acknowledge contributions based on impact rather than mere presence.
• Promote a sense of belonging and inclusivity at every job level and from diverse backgrounds.
• Create frameworks that honor genuine cultural alignment.

Alignment & Collaboration

• Partner closely with the Assistant General Manager, Human Resources, and departmental leaders to promote positive organizational growth.
• Work together with leaders from operations, guest services, security, and other areas to integrate culture into everyday tasks.
• Leverage data and feedback to enhance training and monitor cultural advancement.
• Create internal communication plans to keep employees motivated and updated.

First 12 Months Expectations

• Ensure full completion of Brooklyn Way training at 100% with validation for all employees.
• Launch a minimum of 2 new leadership programs that have measurable adoption.
• Enhance cultural alignment scores on the yearly engagement survey by 10%.

Candidate Profile: Who You Are

• Minimum of 5 years in organizational development, training, employee engagement, or related fields.
• Proven success driving culture and training at a large scale in fast-paced, guest-facing industries.
• Experience working with unionized workforces is strongly preferred.
• Exceptional communication and influence across all levels.
• You are a firm believer that training doesn't conclude once the class finishes.
• You embrace difficult discussions and welcome uncomfortable conversations that foster alignment and a better understanding of different perspectives.
• You flourish in dynamic, ever-changing environments, and embrace unpredictability that you can use to your advantage.
• You thrive on being visible and actively engaging with a wide range of staff, building connections and fostering collaboration across teams.

Key Competencies: Skills You Possess

• Enjoys conveying information clearly, confidently, and with warmth.
• Communicates effectively with clarity and precision to ensure understanding.
• Understands that culture is created through experiences, not just written policies.
• Can motivate individuals from the locker room to the boardroom.
• Possesses an unwavering commitment to high standards, while also being equally dedicated to providing support.

Barclays Center/Legends Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Barclays Center/Legends Global may require an employee to perform duties outside his/her normal description.