Director, Technology Operations - Social Commerce

Director, Social Commerce

As a Director of Social Commerce, you will lead the strategy and execution of initiatives that make Walmart's digital shopping experience more social, engaging, and inspirational. You'll shape the future of social-driven retail by developing new ways for customers to discover trending products, engage with creators, and seamlessly move from inspiration to purchase on Walmart.com.

You'll drive business performance across eCommerce platforms while partnering closely with cross-functional leaders in Product, Design, Site Merchandising, Marketing, and Engineering to scale innovation, deliver measurable results, and set the long-term vision for social commerce at Walmart.

Key Responsibilities

• Own and Drive Performance: Lead an eCommerce P&L focused on social commerce growth, optimizing for product discovery, engagement, and conversion.
• Execute Social Commerce Strategy: Develop and deliver initiatives that align with business goals and enhance the customer experience through shoppable content, social shopping tools, and creator integrations on Walmart.com.
• Align and Influence: Communicate vision, strategy, and performance across the organization; influence decision-making through clear storytelling, actionable insights, and strong cross-functional collaboration.
• Lead Optimization & Scaling: Partner across teams to refine and scale newly launched features, identify acceleration levers, and drive adoption of new tools and processes across the eCommerce ecosystem.
• Leverage Data & Insights: Use analytics, A/B testing, and trend analysis to identify improvement opportunities, evaluate business performance, and guide investment decisions.
• Innovate Through Partnerships: Work closely with internal teams and external partners to bring forward innovative tools and experiences that make Walmart a leader in social shopping.
• Develop Future Roadmaps: Guide long-term planning by analyzing industry trends, customer behavior, and competitive activity to shape the evolution of Walmart's social commerce platform.
• Build & Lead High-Performing Teams: Cultivate talent, empower associates, and foster a culture of creativity, accountability, and continuous learning.

Qualifications

• Experience: 8+ years of experience in eCommerce, digital marketing, social media, corporate strategy, or management consulting; social commerce or content-driven retail experience strongly preferred.
• Education: Bachelor's degree required; MBA or equivalent advanced degree preferred.
• Strategic Leadership: Proven ability to translate vision into actionable strategy and deliver measurable business outcomes.
• Analytical & Creative Thinking: Strong problem-solving skills with the ability to connect data-driven insights to creative, customer-first solutions.
• Influence & Collaboration: Excellent communication and stakeholder management skills; ability to build trust and alignment across diverse teams and senior leaders.
• People Leadership: Experience leading or mentoring high-performing teams; ability to inspire through change and lead with empathy and clarity.
• Bias for Action: Highly motivated self-starter comfortable managing complexity, ambiguity, and competing priorities in a fast-paced environment.

About the Social Commerce Team

The Social Commerce team is redefining how customers discover and shop at Walmart. Through shoppable livestreams, creator partnerships, and innovative digital tools like Walmart Creator, we're building experiences that bring together inspiration, entertainment, and commerce helping customers save money, live better, and shop the way they love.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

The annual salary range for this position is $132,000.00-$264,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: stock.

Minimum Qualifications

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 6 years' experience in project management, program management, program operations, or related area.

Option 2: 8 years' experience in project management, program management, program operations, or related area. 3 years' supervisory experience.

Preferred Qualifications

Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area.

We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.

Primary Location

221 River St, Hoboken, NJ 07030, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.