Director, Technology Operations

Position Summary

Sam's Club is our membership warehouse club, a business model that provides our members with high-quality products at prices that are unrivaled by traditional retail. Sam's Club provides a carefully curated assortment of items, as well as developing and leading technologies and services such as Scan & Go, Club Pickup, and home delivery service in select markets. Sam's Club also provides travel, auto purchasing, pharmacy, optical, hearing aid centers, tire and battery centers, and a portfolio of business operations support services.

What You'll Do

1. Strategic Planning & Alignment

• Serve as a trusted advisor and thought partner to the VP of Engineering, providing insight, clarity, and data-driven recommendations.
• Drive the engineering strategy and roadmap, ensuring alignment with Sam's Club and Walmart Global Tech priorities.
• Act as a bridge between Engineering, Product, Operations, and Finance, ensuring seamless cross-functional communication and alignment.
• Facilitate quarterly planning, OKR reviews, and roadmap discussions that connect vision to measurable outcomes.

2. Communications & Reporting

• Craft compelling presentations, reports, and narratives for executives, stakeholders, and team-wide communications.
• Lead operational cadences such as staff meetings, tech excellence reviews, and OKR updates to ensure focus and follow-through.
• Partner with internal communications teams to facilitate all-hands meetings, AMAs, and key announcements that strengthen team culture and engagement.

3. Operational Leadership

• Identify opportunities to improve efficiency, simplify processes, and enhance productivity across engineering teams.
• Oversee budgeting, vendor contracts, and P&L management in partnership with Finance.
• Support hiring, onboarding, and retention strategies, working closely with Engineering Managers, Talent, and HR to build diverse, high-performing teams.
• Define and track engineering OKRs, ensuring alignment with broader Global Tech objectives.

4. Special Projects & Initiatives

• Lead or support high-impact initiatives such as GenAI integration, Audit Readiness, AES implementation, and other time-sensitive cross-functional programs.
• Partner with central Walmart and Sam's Club teams to drive alignment and cohesion across organizational initiatives.
• Serve as the execution driver for innovation-focused projects and continuous improvement efforts that elevate engineering impact.

What You'll Bring

• Proven experience in technology strategy, program management, or engineering operations at scale.
• Exceptional ability to translate strategic vision into actionable execution plans.
• Strong communication, influencing, and executive presentation skills.
• Experience managing budgets, headcount planning, and operational KPIs.
• A growth mindset, with a passion for building teams, driving innovation, and creating operational excellence.

About Walmart Global Tech

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That's what we do at Walmart Global Tech. We're a team of software engineers, data scientists, cybersecurity experts, and service professionals within the world's leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Walmart's culture is a competitive advantage, and it's fostered by being together. Working together in person allows us to collaborate, align quickly and innovate with greater speed. We use our campuses to create purposeful connection rooted in deepening understanding and investing in the development of our associates.

Our hubs: Walmart is a global company with offices across the United States and around the world. Our global headquarters is in Bentonville, Arkansas, with primary hubs in the San Francisco Bay area and New York/New Jersey.

Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more. Equal Opportunity Employer: Walmart, Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, ideas, and opinions while being inclusive of all people. The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

The annual salary range for this position is $110,000.00-$220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include:

- Stock

Minimum Qualifications

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 6 years' experience in project management, program management, program operations, or related area. Option 2: 8 years' experience in project management, program management, program operations, or related area. 3 years' supervisory experience.

Preferred Qualifications

Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area. We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Primary Location

2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.