Director, Security Operations Center

Director, Security Operations Center

At Capital One, we dare to dream, disrupt and deliver a better way. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions.

In GWS, our Global Security Operations Center (GSOC), or as we call it, Sentry, is the heart of our physical security function, operating around the clock to ensure proactive monitoring, analysis, and response to security incidents. That's why our team is seeking a dynamic and experienced Director, Sentry Operations.

The Sentry Operations Center Director will strengthen our capabilities to detect, deter, and respond to threats effectively. They will oversee multiple security operations centers across the footprint that monitor and manage physical security incidents 24/7. This role requires a seasoned security leader who combines operational expertise with strategic vision to optimize GSOC processes, maintain high levels of situational awareness, drive continuous improvement, and develop talent to their full potential.

The ideal candidate should:

• Proactively set the tone and culture for the team by leading with purpose, fostering a culture of psychological safety where every team member can thrive and contribute to our shared mission
• Own and demonstrate Capital One values and integrate them into both own and team's work products and communications
• Lead and motivate high performing teams in a 24/7 operational setting
• Possess strong industry influence, and knowledge of physical security principles, incident response best practices, and situational awareness techniques
• Have experience with security operations center management, data analysis, business continuity, and incident management
• Anticipate and mitigate risks and make complex decisions that have broad impact
• Effectively leverage strategic influence across a network of broad groups to drive results in a matrixed environment, passionately supporting team needs and development
• Inspire diversity of thought among stakeholders at all levels and regularly build buy-in for strategic initiatives
• Proactively pull teams together, identifying and mobilizing others towards long-term destination, influencing others to exceed expectations
• Demonstrate strong execution skills with the ability to negotiate, set, and deliver multiple priorities independently
• Delegate appropriately and empower team to problem solve
• Own group results, and skillfully manage projects, willing and able to make tough or unpopular decisions if it is the right thing to do
• Communicate as a Senior Leader, tailoring messages to the audience and bringing in context from a variety of competing interests (reputational, business, etc)

PRIMARY RESPONSIBILITIES

Operational Excellence

• Develop and implement strategic goals, policies, and protocols for the GSOC to align with the overall security and risk management strategy
• Serve as a senior decision maker for critical security incidents, providing real-time direction and escalation as needed
• Establish and execute protocols for effective incident response, crisis management, and emergency communications
• Coordinate after-action reviews for major incidents, identifying lessons learned and implementing improvements to enhance incident response capabilities
• Integrate threat intelligence into daily GSOC operations to anticipate risks, identify patterns, and enhance proactive response measures
• Understand the business drivers, and associate culture of the enterprise and partner with relevant stakeholders to ensure regulatory compliance, data protection, and associate protection are in place
• Assess and implement technology solutions, in partnership with Security Technology teams, including surveillance systems, alarm monitoring, access control, and incident management software to enhance efficiency and effectiveness
• Continuously evaluate and optimize workflows, ensuring the team utilized best practices in monitoring, risk assessment, and reporting
• Stays current with industry trends, emerging technologies, and threat landscapes, making recommendations for advancements in capabilities

Leadership

• Fostering a high-performance culture focused on vigilance, resilience, and continuous improvement
• Oversee training programs for GSOC personnel to ensure preparedness in handling a wide range of security incidents
• Drive quality assurance programs to assess and improve team performance, including regular exercises, simulations, and Standard Operating Procedures (SOP) reviews

Relationship Management

• Provide regular briefings to executive leadership on security posture and performance metrics
• Establish clear communication channels and reporting mechanisms for sharing information with key stakeholders and senior leadership during incidents
• Collaborate with external law enforcements and industry partners for information sharing, best practices, and trend analysis

BASIC QUALIFICATIONS

• Bachelor's Degree or military experience
• At least 10 years of experience in physical security operations, security command centers, or crisis management call centers
• At least 5 years of people management experience

PREFERRED QUALIFICATIONS

• Master's or advanced degree
• Experienced with GSOC technologies such as access control, surveillance systems, and incident management software

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $168,000 - $191,700 for Director, Security Services

McLean, VA: $184,800 - $210,900 for Director, Security Services

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).