Director, Revenue Cycle Build Optimization

Director, Revenue Cycle Build Optimization

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At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development, and leadership programs
• And more

Work Location: Atlanta, GA (100% remote, will only consider applicants from the following states: Alabama, Arkansas, Florida, Georgia, Illinois, Louisiana, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia and Wisconsin)

Description

The Director, Revenue Cycle Build Optimization provides strategic leadership and operational oversight for the Epic build analysts who support Revenue Cycle initiatives across Emory Healthcare.

This role serves as the central connection point between Revenue Cycle operations and Emory Digital, ensuring all Epic build and optimization work reflects operational needs, industry best practices, and organizational priorities.

The Director ensures alignment of future-state strategies and projects, driving efficiencies, financial performance, and improvements to both patient and staff experiences.

The Director is responsible for building a high-performing team, fostering strong partnerships with Digital and operational leadership, and ensuring that system design and build activities advance enterprise goals while maintaining compliance and standardization.

Leadership and Team Oversight:

• Lead, mentor, and develop the Revenue Cycle Build Team, ensuring analysts have the skills, resources, and support necessary to deliver high-quality system build and optimization.
• Establish clear goals, accountabilities, and performance standards to drive results.
• Build a collaborative culture that encourages problem-solving, innovation, and partnership across teams.

Operational Oversight:

• Act as a strategic partner to operational leadership in Patient Access, Coding/HIM, Revenue Integrity, Billing, and SBO.
• Translate operational requests into technical requirements, ensuring alignment with system capabilities, enterprise standards, and regulatory guidelines.
• Facilitate ongoing communication and collaboration between operations and Emory Digital to achieve shared outcomes.

Epic Build, Testing & Optimization:

• Oversee Epic Revenue Cycle build activities, ensuring accuracy, quality, and adherence to project timelines.
• Direct system testing and validation in partnership with Emory Digital and operational subject matter experts.
• Evaluate system performance, troubleshoot issues, and drive continuous optimization to support revenue cycle efficiency.

Strategic Alignment & Governance:

• Serve as an extension of both Revenue Cycle Operations and Emory Digital, ensuring alignment on enterprise strategy, governance, and future-state planning.
• Provide input and leadership into project governance processes, prioritization, and decision-making.
• Anticipate future needs, technology enhancements, and workflow changes to proactively position Revenue Cycle for success.

Performance & Accountability:

• Develop and monitor key performance indicators related to build delivery, testing success, optimization outcomes, and overall system performance.
• Provide transparent reporting to executive leadership on progress, risks, and impact.
• Ensure compliance with internal standards, financial goals, and external regulations.

Travel: Less than 10% of the time may be required

Work Type: Remote employee - works from locations outside traditional office, often from home or another remote setting

MINIMUM QUALIFICATIONS:

• Bachelor's degree in Business Administration, Healthcare Administration or any related field
• 7 years minimum experience with at least 5 years in a management position
• Certification - Epic Certification & Epic Systems Certified

Knowledge, skills, and abilities (required):

• Deep understanding of healthcare revenue cycle workflows and best practices across the continuum (registration, authorization, coding, billing, AR management)
• Proven ability to translate operational needs into Epic build solutions
• Strong relationship-building skills with the ability to collaborate across diverse teams
• Exceptional leadership, project management, and organizational skills
• Ability to influence at all levels of the organization, from front-line staff to senior executives
• Excellent written and verbal communication skills with the ability to present complex issues clearly and concisely

Preferred Qualifications:

• Master's Degree in Business Administration, Healthcare Administration or any related field
• 10 years minimum experience with at least 5 years in a management position

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact Emory Healthcare's Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.