Director, Portfolio Administration

Director, Portfolio Administration

The Director, Portfolio Administration plays a pivotal leadership role in driving client success, supporting business development, and ensuring high-quality service and sales delivery across Portfolio Administration (PA) accounts. This role serves as a strategic partner to clients, brokers, and internal teams, overseeing execution, innovation, and continuous improvement of PA services. The Director is responsible for mentoring associate team members, managing complex client relationships, and contributing to the growth and evolution of the PA platform.

Key Responsibilities

• Serve as the primary point of contact for key client accounts, ensuring exceptional sales delivery and satisfaction.
• Lead client meetings, solutioning sessions, and technology demonstrations in partnership with the GOS Technology team.
• Collaborate with business development and market teams to drive broker engagement and follow-up initiatives.
• Develop and maintain feedback loops to proactively address client needs and service opportunities.

Business Development & Strategic Initiatives

• Lead the development of sale proposals, pricing models, and presentations for new and existing clients.
• Partner with Bid Managers and Legal to create and negotiate Master Services Agreements, PA Schedules, Amendments, and Collaborative Agreements.
• Identify and pursue sale opportunities to expand PA services and technology offerings across accounts.

Operational Leadership

• Ensure compliance with internal processes, documentation standards, and service delivery protocols.
• Support transitions and integrated portfolio management efforts in collaboration with global teams.

Team Development & Collaboration

• Mentor and guide associate sales team members, fostering a culture of learning and growth.
• Promote cross-functional collaboration and knowledge sharing across PA, Client Relationship Managers, and technology teams.
• Contribute to departmental and company-wide initiatives aimed at enhancing service capabilities and client outcomes.

Key Competencies

• Strategic thinking and leadership
• Strong client service orientation
• Excellent communication and presentation skills
• High attention to detail and organizational acumen
• Ability to manage multiple priorities and deadlines
• Technical proficiency and analytical mindset
• Collaborative and proactive approach

Education & Experience

• Bachelor's Degree preferred (Business, Real Estate, Finance, or related field)
• 5+ years Lease Administration Account Manager experience
• Sales Experience, preferred
• Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation for the position is: $102,000.00 - $120,000.00. Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call 1-888-365-5406 or email HRServices@cushwake.com.