Director of Operations Brand & Creative (Members Mark Packaging)

Position Summary

Lead the end-to-end commercialization engine that brings Member's Mark packaging to shelfon time, on brief, and at quality. You'll orchestrate a team of senior project managers and contracted PMs, drive continuous process improvement across packaging workflows, and champion smart use of emerging tech/AI to remove friction and time from the system.

What You'll Own

- Commercialization Leadership: Own the post-brief packaging execution lifecyclefrom intake to artwork delivery/print handoffacross a high-volume, multi-category portfolio.

- Team Leadership & Capacity Planning: Lead, coach, and develop Sr. PMs and contractors; build scalable staffing models; manage vendor/agency throughput and SLAs.

- Workflow & Process Design: Map and optimize cross-functional touchpoints (Product Dev, Sourcing, Legal/Reg, Quality, Print, Agencies); standardize RACI, checkpoints, and handoffs.

- Speed & Throughput: Establish takt time targets by package type; set WIP limits; reduce cycle time and rework through better briefs, proofing, and decision rights.

- Quality & Compliance: Ensure packaging meets brand standards, regulatory requirements, print specs, and retailer/distributor guidelines; drive right-first-time art.

- Technology & AI Enablement: Evaluate and pilot tools (PLM, DAM, proofing, traffic, generative AI, OCR, color QA) to automate routing, versioning, QA, and label checks.

- Data & Reporting: Build dashboards for schedule adherence, cycle time, aging WIP, rework drivers, and agency/productivity metrics; translate insights into action.

- Change Management: Lead adoption of new ways of working; create clear SOPs, training, and reinforcement plans with measurable outcomes.

- Risk Management: Anticipate bottlenecks (reg reviews, translations, dieline changes, vendor capacity); run scenarios and playbooks to protect dates.

- Budget & Vendor Management: Manage budgets for contractors and agencies; negotiate capacity, prioritize work, and ensure value.

Success Metrics (Examples)

- Cycle Time: % reduction in brief-to-art-approved for top package types.

- Right-First-Time: % increase in first-pass approvals; reduction in rounds per SKU.

- Throughput: SKUs delivered per quarter vs. plan with variance within tolerance.

- On-Time Delivery: % OTD to key commercialization milestones (art lock, print handoff).

- Rework Cost: Reduction in rework hours and agency overages.

- Adoption: Utilization of new tools/SOPs; time saved via automation/AI pilots.

What You Bring

812+ years in operations/program management within packaging, CPG, retail private brands, or creative/production operations; multi-category experience a plus.

- Proven leadership of senior PMs and vendor/agency partners in a high-volume environment.

- Demonstrated process improvement chops (Lean, Agile/Kanban, Six Sigmapragmatic, not dogmatic).

- Fluency in packaging workflows (dielines, prepress, color, regulatory/claims, translations, print).

Systems experience (PLM, DAM, proofing/markup, traffic tools); comfort piloting AI-enabled workflows (e.g., content checks, metadata, smart routing, template generation).

- Crisp communication; strong stakeholder management and change leadership.

- Bias for action; structured problem-solver; data-driven decision-maker.

Working Model

In office in Bentonville with periodic travel to print partners, agencies, or suppliers as needed. Fast, standards-driven environment"super brand standards" with clear decision rights and minimal bureaucracy to enable speed.

At Sams Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

- Health benefits include medical, vision, and dental coverage

- Financial benefits include 401(k), stock purchase, and company-paid life insurance

- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

The annual salary range for this position is $110,000.00-$220,000.00. Additional compensation includes annual or quarterly performance bonuses.

Minimum Qualifications

Bachelors degree in Business, Communications, Marketing, Business, or related field and 5 years experience in brand development and management, developing creative briefs, marketing, or related area OR 7 years experience in brand development and management, developing creative briefs, marketing, or related area.

Preferred Qualifications

Leading a cross-functional team, Managing Vendor Contracts and Relationships, Working on multi-national teams, Working with advanced functionality of Excel Masters: Business Administration

Primary Location

2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America