Direct | Accenture | Comcast | ServiceNow TechLead (CSM & Order Management) | $100.00/Hr.

Title: ServiceNow Tech Lead
Location: Reston, VA || Philadelphia, PA
Contract
Must Have:
Expertise in ServiceNow CSM and Order Management Modules
Telecom Industry Knowledge
Advanced ServiceNow Technical Proficiency
Role Overview:
We are seeking a skilled ServiceNow professional to lead the BAU/run team. The ideal candidate will have expertise in ServiceNow Customer Service Management (CSM) and Order Management, with a focus on telecom solutions, and strong leadership capabilities to guide the team effectively. This role includes a one-month transition period to ensure a smooth handover of responsibilities.
Key Responsibilities:
Leadership: Lead and manage the BAU/run team, providing direction, mentorship, and support to ensure high performance and collaboration.
Oversee and manage the BAU/run phase of ServiceNow implementations for CoClientast Government Services.
Provide expertise in ServiceNow CSM and Order Management modules, ensuring seamless operations and issue resolution.
Collaborate with stakeholders to understand business requirements and translate them into technical solutions.
Perform system configurations, customizations, and integrations specific to customer needs.
Troubleshoot and resolve technical issues, ensuring minimal disruption to operations.
Document processes, workflows, and best practices for ongoing support and knowledge transfer.
Support the transition process by working closely with the outgoing team member to ensure knowledge continuity.
Required Skills and Expertise:
Strong experience with ServiceNow Customer Service Management (CSM) and Order Management modules, including case management and developing custom applications.
In-depth understanding of telecom industry processes and requirements.
Proven leadership skills, including team management, conflict resolution, and decision-making.
Proficiency in ServiceNow platform capabilities, including scripting, workflows, and integrations, upgrades, Code Promotions(GitHub) and Data Migration
Strong problem-solving skills and the ability to work independently in a fast-paced environment.
Excellent communication and documentation skills to facilitate knowledge transfer and collaboration.
Preferred Qualifications :
ServiceNow certifications in CSM or related modules.
ServiceNow CAD certification
Experience with telecom-specific ServiceNow implementations.