Digital Content Strategy Owner - Human Capital

Want a meaningful career where you can make a difference? Edward Jones sounds perfect for you.

Collaboration. Autonomy. Opportunity. Words our headquarters associates use when talking about working at Edward Jones. Words that describe what it's like being part of a firm where everyone is aligned toward a singular focus: serving the client. And everyone is working to make the firm better together - as they grow as individuals. If these words resonate with you, we should talk.

Job Overview

Position Schedule: Full-Time

This job posting is anticipated to remain open for 30 days, from 01-Oct-2025. The posting may close early due to the volume of applicants.

What You'll Do:
The Digital Content Strategy Owner is a key partner in the design, optimization, and management of Human Capital systems and tools to enhance efficiency and deliver
leading human capital services. This role focuses on gathering business requirements, configuring HR technology solutions with low/no-code platforms, and ensuring
seamless alignment between system functionality and organizational needs. This position is responsible for managing the HC Technology platforms that provides associates
access to information, resources, and self-service experiences. This work includes serving as a SME for low code/no code configuration changes to the platform, working
with the HC business leaders to translate their strategic and operational needs to technological solutions and preserving content and data integrity.

• Partner with stakeholders across teams to gather and document business needs and translate them into technical requirements. Identify necessary functionality and system enhancements to deliver innovative solutions.
• Leverage platform analytics and reporting capabilities to generate actionable insights on user engagement, and process effectiveness-partnering with GPOs to refine as needed, build journeys, and ensure capabilities are in line with evolving business needs.
• Works closely with GPOs, HC leaders, Transformation and Optimization leader to identify capability needs and enhancements for the system.
• Engage with business areas to review business process and process mapping as it relates to system functionality.
• Create technical specifications and related design documents for new application enhancements. Communicate changes and updates to stakeholders and internal teams, as necessary.
• Configure HR technology platforms (e.g., Oracle, ServiceNow, etc.) to meet business needs using low/no-code tools. Design workflows, forms, reports, and dashboards to optimize HR operations. Test and validate system configurations to ensure accuracy and alignment with requirements.
• Act as a liaison between HR, IT, and external vendors to ensure clear communication and smooth project execution. Provide expertise and guidance on system capabilities and best practices. Train HR teams and end-users on system functionalities and enhancements.
• Continuously evaluate processes to identify opportunities for efficiency. improvements and the elimination of manual tasks. Standardize, streamline, and coordinate business and system processes to enhance operational effectiveness.
• Partners with Usability & Accessibility team members to make sure all elements of Oracle HCM usable and accessible.
• Support HR technology implementations and upgrades by contributing to project planning, testing, and deployment. Document system configurations, updates, and processes for future reference.

Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.

Hiring Minimum: $61600
Hiring Maximum: $101600

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Skills/Requirements

What Experience You'll Need:

• 2+ years of experience and expertise in HC technology systems (e.g., Service Now, Oracle HCM), with experience in system configuration, customization, and troubleshooting, including:
  • Strong understanding of low/no-code tools for system configuration and workflow design.
  • Ability to assess complex requirements, design logical solutions, and ensure systems meet business objectives.
  • Deep understanding of HR processes such as talent acquisition, payroll, benefits, and performance management.
  • Proven ability to evaluate HC technology vendors, manage vendor relationships, handle contract negotiations, and oversee budgets effectively.
  • Strong project management skills with the ability to plan, execute, and monitor HC technology projects from inception to completion.
  • Strong organizational skills and the ability to manage multiple tasks and deadlines.
  • Commitment to staying informed on emerging HC technology trends and innovations, with a focus on applying best practices.
  • Excellent interpersonal and communication skills, with the ability to build strong relationships with HC business partners, IT teams, and vendors.

What Could Set You Apart:

• Experience with Agile or other project methodologies.

**Candidates that live within in a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday.**
Current INTERNAL home-based associates: While this role is posted as hybrid, if selected and accepted, you may retain your home-based status. Edward Jones intends in good faith to continue offering the role as home-based, though future business or regulatory needs may require on-site work.

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Awards & Accolades

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones

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About Us

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report.

¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

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