Digital AmbassadorGEL

Digital Ambassador/GEL

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA. This franchisee owns a license to use McDonald's logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald's USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald's USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervision, staffing, and scheduling employees. McDonald's USA has no control over employment matters at the restaurant. McDonald's USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

McDonald's Works for Me.

I'm going places. I want to have fun, I like to be challenged, and I need a schedule that works for me.

The Job for Me Get a job that fits your life, inspires your best, and moves you forward. Choose your hours. Pursue your education. Build your skills and be yourself.

The Team for Me Our people want to say YES to working with energy and purpose, learning new skills, serving delicious food and creating feel-good moments with our guests. Does this sound like you? You'll fit right in.

The Place for Me From here, you can go further than you thought possible. Reach your goals and build your future with college tuition assistance, high school completion programs, English language courses and valuable job skills.

We are committed to being America's best first job. Let's talk. Make your move.

The Digital Ambassador's primary responsibility is to be the subject matter expert (SME) of the Digital Platform. This person should understand the importance of our Digital Ambition as well as the significance and impact executing as designed has on the business. As a SME the Digital Ambassador will assist customers with downloading and navigating the McDonald's App. They will ensure the crew are properly trained on all Digital platforms; including MyMcDonald's Rewards and Mobile Order & Pay (MOP). Often time the Digital Ambassador is the GEL.

Recommended Qualities & Skills

Emotionally intelligent Empathetic Hospitality Oriented Clear Communication Skills Attentive Outgoing & Enthusiastic Persuasive Patient Flexible Can navigate/troubleshoot phones & the app

Digital Ambassador Responsibilities

Digital Ambassadors are tasked with building the Digital business in their Restaurant by:

• Help guests download the app and redeem rewards or deals
• Educate guests on ROA, the benefits, and how to ORDER AHEAD
• Answer questions and assist with troubleshooting
• Assisting in ensuring service crew are properly trained on all Mobile Service Procedures and can execute in the Drive Thru, Curbside, or Dine In Table Service
• Be knowledgeable! Explain downloading McDonald's App and place a mobile order from start to finish. Know what offers/rewards are available on the app and let customers know! Be able to navigate the app, utilize all functions, be able to explain all benefits, and troubleshoot any concerns. Connect with the guest! Be friendly and personable while demonstrating top-notch customer service and hospitality. Empathize with expectations and feelings of the guest. There might be confusion, or they may be new to the app. Look for ways to assist, like helping a guest placing an order.

This job posting contains some information about what it is like to work in a McDonald's restaurant, but it is not a complete job description. People who work in a McDonald's restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald's USA. I understand that this franchisee is a separate company and a separate employer from McDonald's USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald's USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.