Desktop Technician

Customer Desktop Support

If you are interested, please email your resume, brief description of your relevant background and job # to Professional Recruiter, Valentina Jimenez, at vjimenez@apexsystems.com (emails are monitored daily).

Location: Onsite in San Antonio, TX 78238

Schedule: 8:00am - 5:00pm CST (flexibility as hours may change based on demand)

Job Type: Contract through end of year with high potential to extend

Openings: 1

Top 3 Requirements

• Must have excellent organizational, verbal, and communication skills
• Microsoft Office O365 experience
• 3+ years of Windows 10-11 experience, troubleshooting and configuring on a variety of devices

Primary Duties

• Support IT Desktop, Laptop, and MAC issues by interacting face-to-face with customers or remotely assisting those requiring help.
• Work on assigned support tickets.

Requirements

• Must have excellent organizational, verbal, and communication skills
• Microsoft Office O365 experience
• 3+ years of Windows 10-11 experience, troubleshooting and configuring on a variety of devices
• 3+ years' experience with Active Directory and account maintenance
• Apple support experience (MAC, iPad, iPhone)
• Ability to work independently and self-directed as well as within a team
• Comfortable operating in a fast-paced and constantly changing environment
• Good at multi-tasking and handling large volumes of work
• Strong customer service skills and experience required

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.