Desktop Support Technician

IT Support Specialist

Provide courteous, professional, and timely support for workstations, software, and peripherals in a Microsoft networked environment.

Install, configure, diagnose, repair, maintain, and upgrade all PC hardware and equipment to ensure optimal performance.

Perform device lifecycle management, including imaging, deployments, break/fix support, and hardware/software upgrades.

Troubleshoot hardware, software, applications, and network issues; analyze problems and implement accurate, timely resolutions without defaulting to reimaging.

Support enterprise applications including Microsoft 365 Suite (Outlook, Teams, OneDrive, OneNote, SharePoint, browsers).

Support AV equipment, scanners, tablets/iPads, VOIP/cellular phones, and medical devices.

Provide end-user assistance, guidance, and training as needed, ensuring clear communication with both technical and non-technical users.

Prioritize tasks effectively based on ticket urgency, patient impact, and overall business priorities.

Maintain professionalism, positive attitude, and composure under frequent interruptions, high-pressure situations, or healthcare/clinical settings.

Work independently with minimal guidance, demonstrating initiative, consistent follow-through, and strong organizational skills.

Document work thoroughly and accurately, ensuring proper tracking, reporting, and resolution of tickets.

Exhibit reliability, professionalism, and a strong work ethic in all interactions and responsibilities.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.