Desktop Support

IT Desktop Support Technician

Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions. Our client is looking for qualified candidates to work onsite providing desktop support needs.

Shift: Mon-Fri 8:00 am-5:00 pm

Location: Charlotte, NC

Day-to-day:

• Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Performs general maintenance tasks and resolves problems immediately, while more complex issues are identified to a higher level of support. Installs, configures and troubleshoots desktop systems and workstations. Manage queue, complete onsite repairs, manage inventory, update calls. Business casual dress code. Personal tools & specialty tools will be provided.
• General IT troubleshooting will likely involve certain things within the Windows operating system, and Microsoft apps like Teams, Outlook, OneDrive, OneNote.
• A+, Dell and Lexmark certifications preferred
• Strong customer service skills personable, empathetic, patient Will be handing off computers to our internal users
• Communicates highly technical information to both technical and nontechnical personnel
• May be called upon to recommend hardware and software solutions, including new acquisitions and upgrades
• May participate in development of information technology and infrastructure projects
• May involve use of problem management databases and help desk system
• A+ Cert preferred

Required Qualifications:

Candidate must maintain good customer focus meeting deadlines and service level agreements (SLA's)

Maintains, analyzes, troubleshoots, and repairs Desktop, Laptop, Server and Printer

Works well under general supervision

Minimum Requirements:

2-4 years plus supporting Desktops, Laptops and Printers with a few of customer service experience (More Junior candidates can be considered based off Schooling, Certifications, Soft Skills, and Internships)

Personable as they will be interacting with a wide range of users and environments

For this opportunity, you will also be eligible for benefits through Apex for the contract period, 401K, medical/health benefits options, a W2 hourly rate, weekly pay, and direct deposit!