Deskside Lead

Job title: Deskside Lead
Job Location: Beaverton, OR
Work Model: Onsite
Shift: Day
Desired Start Date: ASAP
Job Summary:
We are seeking a highly experienced Field Service Support Lead with 18+ years of experience to join our dynamic team. The ideal candidate will have a strong background in Service Management, Delivery Management and IT Service Management in the Field Services domain. Should review performance, connect with customers, run governance meetings, be responsible for CSAT, Service level agreement, automation & continuous service improvement, maintain customer satisfaction, work with other cross functional teams, work on global spread environment, bring in innovation and thought leadership
Top Qualifications:
• Retails specific work environment knowledge
• Hands Dirt on the Field services (grounds-up to thought leadership)
• Communications, understand Onsite vs Offshore teamwork culture.
Required Skills:
• Delivery Management
• IT Service Management
• Business Operations
• Project Planning & Execution
• Stakeholder Communication
• Risk Management
• Team Leadership
Responsibilities:
• Delivery leadership of all Client services in the Retail Field Services spaces to Nike.
• Work collaboratively with the customer. Ensure SLAs are met. Drive project activities.
• Lead and facilitate all customer discussions.
• Present the status and views to the Client internal leadership as and when asked for.
• Act as global lead for all field services areas across geographies.
• Define project scope, goals, and deliverables in collaboration with stakeholders
• Coordinate internal teams and third-party vendors for seamless execution
• Monitor project progress, identify risks, and implement mitigation strategies
• Ensure optimal resource allocation and availability
• Develop and maintain detailed project plans and documentation
• Manage changes in scope, schedule, and costs using appropriate tools
• Track and report project performance using KPIs and metrics
• Build and maintain strong relationships with clients and vendors
• Delegate tasks effectively based on team members' strengths and experience
• Continuously develop leadership and project management skills
• Attend relevant training and conferences to stay updated on best practices
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.