Design Research Lead, Manager level

Overview

Capital One’s Experience Design organization focuses on co-creating memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage. The goal of Experience Design Research is to accelerate teams’ learning velocity. We conduct primary research studies, assessments, and testing, and oversee democratized research/testing conducted by others. A key aspect is to find and synthesize existing research and data to help teams acquire the knowledge they seek to make informed decisions.

Role Overview

As a Design Research Lead, you will collaborate with product managers, designers, and engineers to articulate learning needs, learning agendas, and research roadmaps. You track research questions and insights within your portfolio and align with the tower’s strategy to prioritize activities including primary research, knowledge mapping, assessments, and testing. You will maintain relationships with research peers across lines of business to identify opportunities to reuse learnings and collaborate on research serving multiple lines of business.

Role Expectations

• Research Expertise: Enable focus and expectations for design research practice across cross-functional portfolios and accelerate learning velocity.
• Leadership: Lead design projects, directing and delegating work for more junior team members; mentor and mature the overall research practice at Capital One.
• Human-Centered: Navigate the needs of partners and stakeholders, leveraging critical-thinking skills that factor in data, research insights, scalability and tech constraints to deliver meaningful, actionable insights and track insights-to-action.
• Business-Focused: Demonstrates proficiency with products and processes and applies relevant insights on customers, competitors and broader market trends to business challenges to shape a shared point of view for their team, partners and stakeholders.
• Problem-Solving: Has a solid understanding of tech, data capabilities and emerging technologies and uses this knowledge to inform their work and help their cross-functional team move faster and navigate technical limitations in service of the impactful solutions.
• Collaboration: Leverages a rich network of partnerships across lines of business and the organization to foster collaboration and share solutions, incorporating cross-functional perspectives to bridge gaps in information.
• Communication: Presents work across levels and job functions using a human-centered approach that integrates design frameworks, data and research insights to articulate a compelling point of view that influences strategic decision-making and direction at senior levels.

Basic Qualifications

• At least 5 years of experience conducting quantitative research, qualitative research, or a combination of both
• At least 4 years of experience conducting data analysis (such as survey data, behavioral analytics, etc.)
• At least 3 years of professional experience conducting user experience research in a corporate environment

Preferred Qualifications

• 7+ years managing user experience research in a corporate environment
• 4+ years experience working and influencing senior level executives

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Salary and Benefits

• Minimum and maximum full-time annual salaries are provided by location (example ranges listed below). Salaries for part-time roles will be prorated based on hours worked.
• McLean, VA: $158,400 - $180,800 for Manager, Design
• New York, NY: $172,800 - $197,200 for Manager, Design
• Richmond, VA: $144,000 - $164,400 for Manager, Design
• Other locations: pay range accordingly; actual offer amount is stated in the offer letter.

This role is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Incentives may be discretionary or non-discretionary depending on the plan.

Benefits and Compliance

Capital One offers a comprehensive, inclusive set of health, financial, and other benefits. Eligibility varies based on full- or part-time status, exempt or non-exempt status, and management level. Capital One is an equal opportunity employer (EOE, including disability/vet) and committed to non-discrimination and a drug-free workplace. Capital One will consider qualified applicants with a criminal history in a manner consistent with applicable laws.

If you require accommodation in the application process, please contact Capital One Recruiting at or For technical support or questions about Capital One's recruiting process, please email

Capital One does not provide, endorse nor guarantee third-party products or services available through this site. Capital One Financial is made up of several entities. Positions posted in different regions reflect those respective entities.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Research, Analyst, and Information Technology