DEPARTMENT MANAGER

Department Manager

The Department Manager is responsible for the supervision, inspection, and control of all custodial and related services associated within assigned contract. Specific responsibilities for the custodial manager will be determined by client expectations and at the discretion of the Director of Operations.

Essential Functions & Responsibilities:

Properly allocate work responsibilities among subordinates. Supervises and coordinates the work activities of assigned areas (includes common areas, Service hallways, Food court, etc.) Knowledge of contract requirements and creation of schedules to maintain properly skilled staffing levels to satisfy those schedules. Approves vacation time, overtime and timecards. Ability to train custodians on work-related equipment. Supervises, motivates, disciplines, and evaluates staff.

Supervisory Responsibilities

• Counsel and coordinate with customer management representatives on all matters relating to services performed.
• Resolves clients' concerns, and performs inspections for satisfactory job performance.
• Meet periodically with subordinates to review status of various elements of facility services and to institute corrective measures for any deficiencies found.
• Monitors supply use inventory.
• Ensures all equipment in proper working condition. Perform any additional duties as required, including providing hands-on-cleaning if required.

Requirements (Knowledge, Skills, Abilities, and Education and/or Experience):

• Strong organizational and planning skills, responsiveness, attention to detail and excellent follow-through.
• Ability to work effectively under pressure and manage multiple priorities.
• Demonstrate excellent customer service skills.
• Minimum of five to ten years of recent experience in working supervision of custodial and related employees performing cleaning functions in major facilities.
• Must have general hands on knowledge of both routine nightly and daytime facility cleaning and related services.
• Working hours mostly weekdays but may also include evenings and weekends as well as on-call for emergency situations.
• High School education or equivalent preferred
• Bilingual English/Spanish preferred but not required
• Candidates must be able to successfully pass a background check, including criminal history.