Department Lead - Fern Valley

Department Lead - Fern Valley

Louisville, KY

Liquor Barn, Party Mart, and DEP'S (BRS) is a wholly owned subsidiary of GoPuff. An operated retail chain of spirits, beer, wine, and party goods in the Commonwealth of Kentucky. We offer 23 retail locations across the state, including Louisville, Lexington, Danville, Bowling Green, Elizabethtown, Owensboro, and Northern Kentucky, with a delivery radius reaching 80% of Kentucky residents.

As a Department Lead, you are responsible for providing excellent customer service while driving sales through BRS products by building relationships with customers while providing the ultimate shopper experience through sales, customer support, and cashier responsibilities.

Responsibilities include, but are not limited to:

• Provide excellent customer service by greeting and establishing rapport with customers while informing customers of BRS products and services
• Expert knowledge of BRS products to provide customers with recommendations
• Drive sales in all departments
• Replenish and maintain inventory
• Must pass WSET, Cicerone Certification, Certified Bourbon Steward, ServSafe Certification provided by BRS for specific a department
• Organize and communicate with vendors and buyers for store tastings
• Assist in the training of new Store Associates
• Perform cashier functions and adhere to minor policy while completing customer transactions
• Assist front end scheduling of store associates
• Cash management
• Provide high levels of customer service, driving sales, handling difficult situations, demonstrating organizational skills, multi-tasking
• Coaching team members and guidance to improve customer experience
• Ensures all pricing, signage, and display information is correct
• Maintain store safety standards
• Store cleanliness and assist in maintaining standards on the sales floor, stock room, lockers, and bathrooms
• Maintain all safety standards for deliveries
• Assist in promotions and setup of events

Qualifications:

• 21 years of age or older
• Knowledge of wine varietals, countries and regions
• Ability to work a flexible schedule as business requires (nights, weekends and holidays)
• Desire to continually develop retail sales skills and knowledge of product and services
• Two years of management experience
• Prior experience in a team environment requiring professional communication skills
• Retail experience in retail spirits industry preferred
• Team player
• Strong interpersonal skills necessary for establishing customer and team relationships
• Ability to demonstrate a positive and engaging attitude and demeanor
• High School Diploma or equivalent
• This job requires the ability to perform the following:
• Frequently standing and moving in an assigned location safely and efficiently
• Carrying or lifting items weighing up to 50 pounds
• Handling objects, products and equipment safely
• Bending, kneeling

EOE

We want to help our employees stay safe and healthy! We offer comprehensive medical, dental, and vision insurance, optional FSAs and HSA plans, 401k, commuter benefits, supplemental employee, spouse and child life insurance to all eligible employees.

We also offer:

• Gopuff employee discount
• Career growth opportunities
• Internal rewards programs
• Annual performance appraisal and bonus
• Equity program

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get itstuff happens. But that's where we come in, delivering all your wants and needs in just minutes. And now, we're assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you're hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.