Data Entry/Customer Service Specialist

Data Entry Specialist

We are seeking an Order Entry Specialist to join our team. This role is crucial as we transition to a new computer system, Visual II, and require assistance in uploading customer certifications. This position is temporary, designed to support the project, with the possibility of extending based on project needs or fit for other roles.

Responsibilities

• Collect and upload customer certificates into the new computer system, Visual II.
• Manage a substantial backlog, potentially processing thousands of certificates.
• Communicate effectively with customer contacts to retrieve necessary information, even if it requires persistence.
• Scan and upload certificates accurately into the system.
• Handle multiple email chains simultaneously, ensuring timely and professional communication.

Essential Skills

• Minimum of 1+ year experience in an office setting, customer service or data entry role
• ERP experience is preferred
• Strong computer skills, including proficiency in Microsoft Office Suite and Outlook.
• Excellent communication skills.
• Customer service experience.
• Experience with a manufacturing company.

Additional Skills & Qualifications

• Data entry and order processing skills.
• Professionalism and strong customer service orientation.
• Ability to handle multiple tasks and email chains efficiently.

Pay and Benefits

The pay range for this position is $21.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Madison Heights, MI.

Application Deadline

This position is anticipated to close on Oct 20, 2025.