Customer Support Specialist (Louisville)

LHH is partnering with our client to find enthusiastic Customer Support Specialists to join their team during a busy business season. This is a fantastic opportunity for individuals who are passionate about helping others and thrive in a fast-paced, customer-focused environment. This position will sit onsite to start in Louisville, KY and then will shift to hybrid once performance has been proven. This position can also turn permanent based on performance.

Why Youll Love This Role

• Opportunity to grow into a permanent position with career advancement
• Supportive team environment with comprehensive training
• Very positive work culture
• Make a meaningful impact by helping customers with their healthcare needs

What Youll Do

• Handle inbound calls to assist customers with renewals and general inquiries
• Provide accurate information on products, pricing, and availability
• Collaborate with internal teams to resolve customer issues
• Perform data entry and maintain accurate records across platforms

What Were Looking For

• At least 1 year of customer service experience preferred (call center, retail, or face-to-face service all welcome)
• Positive, upbeat, and empathetic with a passion for helping others
• Strong verbal and written communication, excellent phone etiquette, and the ability to multitask and prioritize effectively
• Willingness to work onsite initially, with the potential to transition to a hybrid schedule once established

Schedule: Training is 8:30AM-5PM, beyond training they have shifts starting as early as 8AM and as late as 11:30AM each for 8 hours.