Customer Success Manager

An employer is seeking a Customer Success Manager to sit in Douglasville, GA. his person will be the key relationship manager for a book of business holding new and existing complex hosting and colocation customers. Ultimately responsible for customer satisfaction and retention, you'll achieve this through a variety of touchpoints and activities. From onboarding, to building success plans, proactive outreaches, to running Executive Business Reviews, owning risk mitigation, and everything in between. In order to build deep relationships and understanding of our customer's desired outcomes, The CSM will be engaged in all phases of the customer lifecycle.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to com.
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-2-3 years of experience directly managing Fortune 1000 customers strongly preferred
-Experience working in Gainsight
-Understanding of VMware applications
-Understanding of DRaaS and BaaS solutions
-Around 5 years of Account Management/Customer Success experience in a Cloud, Managed Service, Colocation, or related environment
-Experience with interacting with customers at all levels including C Suite
-CRM experience
-Experience managing a large portfolio of customers
-Be able to provide examples around de-escalating issues