Customer Service Specialist

Customer Service Specialist

This Customer Service Specialist will work in a fast-paced, challenging environment to provide support to internal and external customers by utilizing strong communication skills to resolve customer service issues within the scope of policy. This position requires a high level of flexibility as it relates to cross training on multiple functions within the organization.

Location: Candidates must live within 70 miles of the LaVergne, TN office.

Schedule: 9:30 AM - 6:30 PM CT

Compensation: Target salary for this role is between $19 and $20 an hour.

Key Responsibilities

• Effectively communicate information verbally and in writing
• Maintain professionalism while dealing with difficult situations and/or people
• Identify opportunities for process improvement
• Interact professionally with all levels of management and staff
• Multi-task and problem solve under pressure
• Meet attendance and punctuality requirements
• Operate computer systems, telephone systems, copiers, fax machines, etc.
• Provide feedback to other departments regarding areas of concern or improvement
• Manage confidential information effectively
• Work independently and as part of a team
• Other duties as assigned

Minimum Requirement

Typically requires 3+ years of related experience.

Education

Associate's degree preferred

Critical Skills

• Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint) required, experience with Sales Force and SAP a plus
• 1+ years' experience in a call center environment preferred
• Excellent verbal and written communication skills
• Ability to type 40 WPM
• Experience working with pharmaceutical products a plus
• Strong attention to detail
• Good decision-making skills
• Flexible schedule to accommodate changing business needs
• Must live within 70 miles of LaVergne office

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

McKesson is an Equal Opportunity Employer. McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information.