Customer Service Associate

Work in a fast paced environment for a large manufacturer!
This Jobot Job is hosted by: Caitlin Pohl
Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.
Salary: $50,000 - $54,000 per year
A bit about us:
Our client is a large local manufacturer looking to add a dynamic customer service representative!
Why join us?
GREAT Benefits!
Competitive PTO
Job Details
Customer Service Representative – Manufacturing Industry
?? On-site | Montgomery County, PA
We’re partnering with a growing manufacturing company that’s looking for an experienced Customer Service Representative to join their team! This role is perfect for someone who thrives in a fast-paced, hands-on environment and takes pride in delivering top-tier customer support.
You’ll be the go-to contact for customer accounts across the U.S. and internationally — managing orders, resolving issues, and ensuring every interaction reflects exceptional service.
What You’ll Do:
Manage and support key customer accounts, ensuring orders, quotes, and inquiries are handled accurately and on time.
Communicate order lead times, confirmations, and updates clearly to customers.
Partner with internal teams to streamline processes and improve overall efficiency.
Help coach and support teammates, promoting collaboration and continuous improvement.
Maintain organized documentation, KPIs, and standard operating procedures.
Troubleshoot and resolve complex customer issues, coordinating with leadership when needed.
Utilize ERP and CRM systems (Salesforce experience a plus) to manage data and workflow.
What We’re Looking For:
Prior customer service experience in a manufacturing or distribution environment.
Strong ERP knowledge and comfort with Microsoft Office (Excel Pivot Tables, Outlook, etc.).
Excellent communication skills, attention to detail, and follow-through.
Team-oriented, proactive, and passionate about creating a great customer experience.
High school diploma or equivalent required.
If you’re someone who loves problem-solving, building relationships, and making a real impact in a small, dynamic team — this could be a great fit!
Interested in hearing more? Easy Apply now by clicking the "Apply" button.
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