Customer Relations Specialist

Title: Customer Relations Specialist

Location: Montvale, New Jersey (On-Site)

Compensation: $51,000 - $55,000

A well-established manufacturing company in Montvale, New Jersey is seeking a Customer Relations Specialist to join their growing team. This is a full-time, on-site position offering a stable schedule (Monday–Friday, 8:00 AM – 4:30 PM ) and the opportunity to work in a collaborative, quality-driven environment.

Responsibilities include:

• Maintain confidentiality in all aspects of customer, vendor, and staff information.
• Build and sustain positive relationships with customers through proactive, transparent communication.
• Identify and assess customer needs to ensure high levels of satisfaction.
• Coordinate between departments to ensure production plans meet customer delivery schedules.
• Partner with purchasing to confirm availability of components for orders and quotes.
• Monitor and resolve issues impacting supply continuity and delivery timelines.
• Manage customer orders, including price review, delivery coordination, and ERP data entry.
• Analyze open orders, forecasts, and shipping requirements to ensure accuracy.
• Maintain updated purchase order, pricing, and revision details in the ERP system.
• Oversee shipping schedules, documentation, and carrier coordination.
• Handle customer inquiries and complaints, ensuring prompt follow-up and resolution.
• Support and train Customer Relations Associates to promote team collaboration and engagement.
• Adhere to all company policies and Quality Management System (QMS) procedures.

Qualifications:

• Previous experience in customer relations, order management, or supply chain support preferred.
• Strong communication, organization, and problem-solving skills.
• Experience with ERP systems and Microsoft Office Suite a plus.
• Ability to work cross-functionally in a fast-paced environment.

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

To Apply:

For immediate consideration please email your resume to: