Customer Operations Supervisor

Job Responsibilities

What You Will Do:

• Generate win/loss statements for customers
• Generate deposit/withdrawal statements for customers
• Updating customer mobile account addresses/phone numbers/emails
• Update documentation on file such as driver's licenses
• Processing KYC documentation
  • Selfie Sign-Ups
  • Onfido Submissions
  • Ontario Reviews
  • Nevada Paper Applications
• Perform account adjustments
• Respond to Support emails in a timely manner
• Responsible for organization of documents to be scanned.
• Work in accordance with department policy & procedures to comply with gaming statutes and regulations.
• Other duties as required

What You Will Need:

• 1 + years Customer Support experience
• 1+ years of experience working in a fast-paced environment
• 1+ years of experience dealing with private/sensitive customer data
• Ability to type 35 words per minute
• Ability to multi-task
• Work varied shifts, including nights, weekends, and holidays
• Good working knowledge of Microsoft Office including Outlook, Word & Excel
• Must be able to work independently with minimal supervision
• Must be confident in one's ability to assess situations and make informed decisions
• Ability to work through high volume and stressful time periods.
• Good interpersonal communication skills
• Strong problem-solving skills
• Ability to handle a diverse range of activities and effectively prioritize responsibilities

Physical Requirements:

• Must be able to sit for extended periods of time
• Must be able to lift, carry, pull or push 25lbs
• Must be able to type for extended periods of time
• Must be able to write for extended periods of time

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Sportsbook & Casino reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Sportsbook & Casino's employment process, finalist candidates will be required to complete background check upon offer acceptance. Many positions require timely gaming registration or licensing with the regulatory authority in one or multiple states to fulfil essential job responsibilities