JobsUSACSC Customer Service Spec 1
Company : Innova Solutions
Location : Dallas, TX, 75215
Posted Date : 15 September 2025
Job Type : Full Time
Category : Customer Service
Occupation : Customer Service
Job Details
A client of Innova Solutions is immediately hiring for aCustomer Service Representative
Position type: Full-Time, Contract
Duration: 6 Month
Location: Dallas TX
Work Schedule:
1st Shift Time: 8:00 AM - 5:00 PM (Mon - Fri)
2nd Shift Time: 10:00 AM - 7:00 PM (Mon - Fri)
3rd Shift Time: 10:00 PM - 6:30 PM (Tue - Sat)
As a Customer Service Representative, you will:
- Competency checklists completed for both skill sets required at CR1 level:
- This includes answering phones for public and internal (employee, patient, visitor) customers: documentation and dispatch of work requests.
- Ability to assist in special projects.
- Proficient in ALL phone and work request dispatch responsibilities. Ability to fill in for CR 1's on any shift.
- Monitors environmental alarms: doors, gates, parking lot intercoms & CCTV.
- Assists with the workflow and assignments for patient transporters.
- Leads or participates in projects in support of the department.
- Responsible for providing feedback to leadership regarding ways to improve processes, increase efficiencies, and to maximize the performance of the department.
- Handle difficult situations, providing conflict resolution if necessary.
- Excellent customer service skills.
- Proficiency with the Microsoft Office Suite of software.
- The ideal candidate will have: Experience in an administrative support role and/or customer service preferred. Healthcare, call center, or dispatch service experience preferred.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.
ASK ME HOW.
Thank you!
Dishank Sharma
PAY RANGE AND BENEFITS:
Pay Range*: $17-18 per hour
* Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving
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