Credit Reporting FCRA Data Manager

Loan Operations Manager II

The Loan Operations Manager II manages or oversees operations of several functions or processes within Loan Operations. This position directly manages a staff of individual contributors.

Must be located within TD footprint: CT, DE, FL, ME, MD, MA, NH, NJ, NY, PA, RI, SC, VT, VA, DC.

The FCRA COE is accountable for ensuring consumer credit furnishing and dispute activities are fulfilled in accordance with the FCRA. Partners with LOBs for furnishing accuracy, support, & remediations.

Depth & Scope:

• Oversees operations of several functions or processes within operations
• Develops and manages the team by recruiting, training and coaching
• Leads and applies the performance management process, supporting Employees in their personal and performance development
• Continuously accesses the quality of team member performance, incoming volumes, productivity, capacity, SLAs and metrics
• Establishes policies and procedures to manage the performance of units supervised
• Provides leadership in the absence of the department manager or may represent the interests of the department in committees, presentations, etc
• Serves as change agent to identify and implement continuous improvement within teams
• Provides recommendations toward strategic vision and tactical goals
• Participates or leads multiple projects within department or across divisions
• Develops relationships with management of internal and external functions/departments to enhance productivity of managed units
• Influences others to gain support and sponsorship for departmental initiatives
• Manages bank conversions as they pertain to managed operational units
• Develops effective strategies and tactics to ensure successful completion and implementation of project goals and service level agreements.
• Develops and maintains an overall operating budget, ensures adherence to budget, and takes corrective action as necessary
• Delegates budgetary assignments to subordinate managers

Education & Experience:

• Work experience equivalent to Bachelors degree
• 3-5 years related experience required
• In-depth knowledge of principles, policies, and practices related to operations
• Demonstrated leadership, delegation, coaching, and mentoring skills
• Demonstrated ability to resolve operational issues and conflicts
• Excellent written and verbal communications skills
• Demonstrated problem/conflict resolution skills
• Demonstrated knowledge of relevant banking and regulatory rules and policies
• Proven ability to balance competing priorities and make sound decisions within, and outside of, established policy
• Proven ability to develop new policies and procedures in response to, and in anticipation of, changes in the business environment
• Work supervised is generally divided into 6 to 10 (or more) diverse operational units with total Employees supervised generally ranging from 75 to 250 Employees
• Exhibit forward thinking capabilities
• Occasional travel required
• Ability to complete Ad hoc Sql Queries, Alteryx flows, and other required data queries preferred
• Ability to perform Account level tracking; Metric reporting and aging metrics preferred
• Ability to collect metrics and creating presentations including charts, graphs and pivot tables preferred
• Ability to evaluate potential discrepancies and perform research, investigation, and root cause analysis preferred
• SQL experience preferred

Physical Requirements:

• Domestic Travel Occasional
• International Travel Never
• Performing sedentary work Continuous
• Performing multiple tasks Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds Occasional
• Sitting Continuous
• Standing Occasional
• Walking Occasional
• Moving safely in confined spaces Occasional
• Lifting/Carrying (under 25 lbs.) Occasional
• Lifting/Carrying (over 25 lbs.) Never
• Squatting Occasional
• Bending Occasional
• Kneeling Never
• Crawling Never
• Climbing Never
• Reaching overhead Never
• Reaching forward Occasional
• Pushing Never
• Pulling Never
• Twisting Never
• Concentrating for long periods of time Continuous
• Applying common sense to deal with problems involving standardized situations Continuous
• Reading, writing and comprehending instructions Continuous
• Adding, subtracting, multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing and so will you.

Our Total Rewards Package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

Additional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD and we're committed to helping you identify opportunities that support your goals. Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant