Control Room Operations Manager

Control Room Operations Manager

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you "Dare to Grow" with us?

Accountable for leading, directing and managing inbound and/or outbound site operations to ensure consistent high level service quality and customer satisfaction, profitable, cost efficient operations, and compliance with company policies and procedures, ISO standards and Sarbanes Oxley requirements, and other regulatory guidelines. Models and acts in accordance with our guiding principles and core values.

Lead, direct and manage inbound and/or outbound site operations to ensure that the operations staff executes service agreements at, or above the customer's standards.

Maximize profitability through superior customer service, effective and prompt communications and follow-up on all pending matters with the customer.

Plan and monitor daily staffing schedules, and adjust accordingly to ensure adequate staffing levels that support operational demands and business objectives.

Manage revenue and expenses to budget constraints.

Ensure directives, rules and procedures are communicated to all operations' staff.

Ensure safety methods, practices and programs are implemented and maintained.

Ensure that freight is being moved in a safe and timely manner utilizing appropriate equipment and tools.

Maintain a clean, professional and safe working environment by inspecting and scheduling maintenance, and ensuring that all office and warehouse equipment is properly accounted for and in safe working condition.

Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients.

Manage and oversee administrative functions to ensure all paperwork is processed efficiently and in a timely manner and meets all compliance requirements.

Train and certify new employees on all performance standards.

Personally coach, train and mentor direct reports and provide career development opportunities through training and quality management activities.

Conduct annual performance reviews for all staff within department and address all employee performance problems promptly and directly in accordance with CEVA personnel policies and procedures.

Keep abreast of emerging technology changes and innovations through formal or informal study, reading business and professional publications, networking and participation in professional organizations.

Responsible for all facets of the facility operations, to ensure that all corporate processes and procedures are implemented and consistently followed in the running of the operation.

Responsible for developing and suggesting new operational processes that will improve efficiency and service.

Responsible for ensuring all mandated training is completed by all personnel in the facility.

Responsible for ensuring all customers receive error free, on-time service in every area that involves the facility.

Responsible for ensuring all freight moves through the hubs intact and damage free.

Responsible for helping customers facing employees develop and maintain new business and customer relationships.

Responsible for training, developing and motivating employees to peak performance and growth in their knowledge and responsibilities.

Responsible for consulting with and advising the HUB manager in areas regarding operational strategic, long term plans.

Responsible for monitoring and controlling aspects for the HUB P&L directly tied to operations.

Responsible for maintaining the physical facility at a world-class level of appearance and functionality.

Performs other duties as assigned.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.

Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and ability to effectively present information and respond to questions from management, employees and customers.

PC Literate. Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.

Demonstrated experience in managing the financial aspects of the department (purchasing, budget preparation and review, financial reporting and monitoring expenses.)

Demonstrated leadership skills in influencing departments and implementing and managing change.

Demonstrated ability to plan, organize and manage multiple projects and set priorities.

Demonstrated understanding of project management methodologies and management of multiple projects.

Change management principles and application, problem analysis and definition, risk alternative evaluation and problem resolution methods required. Collaborative decision-making skills.

Ability to identify and understand issues, problems and opportunities; comparing data from different sources to draw conclusions. Ability to explore alternatives and positions to reach outcomes that gain support and acceptance from all stakeholders.

Ability to implement operational changes to improve financial performance and operational efficiency.

Ability to maintain stable performance under pressure or opposition; handling stress in a manner acceptable to others and the organization.

Uses appropriate methods and flexible interpersonal style to help build cohesive team to facilitate the completion of team goals. Skilled in delegation of authority to effectively meet organizational and strategic goals

Leads by example, putting customers first. Develops and sustains positive business relationships.

Must be able to read, write, and communicate fluently in English.

High School Diploma or GED.

Minimum five years related operational leadership experience.

Minimum three years supervisory or managerial experience.

In depth knowledge of all products, services and operations.

Valid state issued Driver's License.

Forklift Driver Certification.

Other professional certifications may be required.

Bachelor's Degree in Transportation, Logistics, Supply Chain Management preferred or an equivalent combination of education and work experience.

Three years of industry experience.

Travel is required at least 10% of the time and is approximately 100% within the U.S.

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate. False statements or information will result in the application voided. Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage. Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan. Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan. 401(k) with company match. Flexible Paid Time Off programs including company paid holidays. Tuition reimbursement program.