Continuous Improvement Advisor

Continuous Improvement Advisor

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Continuous Improvement Advisor, you will manage various improvement activities or projects, leveraging project management and improvement tools to deliver results. You will partner with key Institute or Enterprise leaders to apply the Cleveland Clinic Improvement Model (CCIM), helping build and advance the capabilities of caregivers.

A caregiver in this position works Monday through Friday from 8:00am to 5:00pm.

A caregiver who excels in this role will:

• Independently lead operational team knowledge of the Cleveland Clinic Improvement Model (CCIM), including organizational alignment, visual management, problem-solving and standardization.
• Create and maintain CCIM program efforts across the assigned area.
• Lead large or complex projects with advanced continuous improvement and project management tools within an assigned area.
• Teach, coach and mentor leadership, frontline caregivers and any CI members as requested (CI I & IIs) on continuous improvement best practices.
• Build capability in customers and CI team members in the form of analyzing and measuring the effectiveness of existing processes to develop sustainable, repeatable and quantifiable process improvements in moderate to large sized areas.
• Manage a portfolio of large improvement activities capturing quantifiable results.
• Research best practices within and outside the organization and apply learnings to an assigned area.
• Lead, train and advise on the collection and analyzation of process data to initiate, develop and recommend practices and procedures that focus on enhanced safety, increased productivity and reduced cost.
• Establish effective working relationships with individuals at all levels of the organization, and external to the organization, to achieve mutually beneficial results.
• Track and maintain success metrics alongside CI Program Director.
• Identify the relevant need for the organization, develop and execute a plan to address this need and apply the Continuous Improvement model.
• Assist CI I and CI II in navigating organizational politics/climate.
• Partner with operational leaders to drive decision making for the success of the business.

Minimum qualifications for the ideal future caregiver include:

• Bachelor's Degree
• Master's Degree OR 6 years of process improvement OR a Lean Certificate may suffice
• Six years of business or healthcare experience
• Four years of process improvement or project management experience
• Experience coaching and training leadership and frontline caregivers on execution of the Kaizen process
• Demonstrated ability to teach, coach, influence and advise leadership at all levels regarding continuous improvement principles
• Demonstrated knowledge of quality tools, lean foundation elements and change management
• Ability to lead data analysis sessions and speak about the drive/watch metric dashboard without assistance
• Ability to build graphs and charts from raw data and interpret them meaningfully
• Understand the core concepts of Lean and utilizing them to achieve dramatic results

Preferred qualifications for the ideal future caregiver include:

• Project Management Professional (PMP) or Lean Certification
• Experience in transformation or in a change agent role within an organization engaged in a Lean transformation
• Healthcare experience
• Prior continuous improvement experience

Physical Requirements:

• Walking, standing

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are followed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities.