Contact Center Supervisor

Contact Center Supervisor

Leads the daily operations for the Contact Center, including call monitoring, training, hiring, performance management and quality assurance. Provides exceptional customer service and resolves complex escalations from all consumers. Principle responsibilities include daily operations, supervision of employees, quality monitoring and problem resolution, and other duties as assigned.

Required qualifications include an associate's or vocational degree and 2 years of related experience or 4 years of related experience and must commit to enroll in an associate's program within 6 months of hire and obtain an associate's degree within 4 years of hire. Preferred qualifications include a bachelor's degree in business, marketing, finance, communications or related field and 2 years of leadership experience. Physical demands include sedentary work, lifting weight up to 10 lbs. occasionally, negligible weight frequently.

Pay range: $33.49 to $45.90 per hour. The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

Benefits include medical/dental, PTO/time away, retirement savings plans, life insurance, short-term/long-term disability, paid caregiver leave, voluntary benefits (vision, legal, critical illness), tuition reimbursement or continuing medical education as applicable, student loan support benefits to navigate the Federal Public Service Loan Forgiveness Program, and Allina Health is a 501(c)(3) eligible employer.