Complaint Specialist - Med Device

Job Title: Complaint Specialist

Job Description

As a Complaint Specialist, you will display technical understanding and ability to analyze complaints. You will be responsible for processing complaints in a timely manner in accordance with established procedures and applicable laws/regulations. You will conduct complaint analysis and gather data to support investigations of non-conformances.

Qualifications

• Bachelor’s degree in Engineering, Quality, or Regulatory & Compliance disciplines required.

• 1–3 years of experience in the medical device industry or quality.

• Prior experience as a complaint specialist is a plus.

Responsibilities

• Record and evaluate complaint submissions.

• Support complaint investigations and prepare complaint risk assessments as required.

• Collaborate with cross-functional teams, including Customer Service, Regulatory Affairs, Quality Assurance, Medical Affairs, Manufacturing, and R&D.

• Communicate with healthcare providers, staff, and/or patients to gather relevant complaint information.

• Coordinate with other departments to provide complaint data reports as needed.

• Review and close complaint files in a timely manner.

Essential Skills

• Quality assurance

• Medical device knowledge

• Complaint handling

• Complaint analysis

• Documentation

• Data analysis

Work Environment

This is a hybrid role requiring you to be in the office three days per week.

Pay and Benefits

The pay range for this position is $30.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Naperville,IL.

Application Deadline

This position is anticipated to close on Oct 24, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email (% ) for other accommodation options.