JobsUSACommunity Lending Officer - Middle Tennessee
Company : Bank of America
Location : Murfreesboro, TN, 37129
Posted Date : 15 September 2025
Job Details
Consumer Mortgage Referral Manager
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
This job is responsible for managing the end-to-end consumer mortgage referral requests primarily for Low to Moderate Income (LMI) clients in underserved markets. Key responsibilities include connecting with internal and external centers of influence (i.e. financial center partners, realtors, etc.) to originate mortgage transactions, identifying relationship deepening opportunities with clients, and facilitating the loan process from application to close. Job expectations include providing home buyer education via workshops and contacting with clients and partners virtually or in-person. This position is subject to SAFE Act registration requirements.
Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.
Responsibilities:
- Originates loans from multiple internal and external referral sources
- Understands the local Affordable Housing Market, Housing Assistance Programs, and experience, providing thoughtful lending solutions and guidance to Low to Moderate Income and First Time Homebuyers
- Achieve production goals as defined by the business
- Maintains a quality network of business relationships that serve as a recurring source of referrals for new mortgage lending opportunities
- Provides exceptional customer service including maintaining thorough knowledge of lending programs, policies, procedures, and regulatory requirements
- Conducts monthly Home Buyer Workshops and Business Development meetings
Required Qualifications:
- 2+ years of experience in loan originations and/or home buyer education
- Knowledge of conventional and/or government guidelines as well as affordable mortgage products and programs
- Knowledge of processing underwriting and/or closing procedures/federal lending regulations governing real estate lending
- Ability to organize and deliver Home Buyer Workshop presentations
- Knowledge of community housing counseling agencies
- Knowledge of community grant / downpayment programs
- Strong written and verbal communications skills
- Self-motivated and highly organized
- Ability to prioritize multiple competing tasks
Desired Qualifications:
- Experience in first mortgage and HELOC
- Familiar with FHA and HUD guidelines
- Knowledge of local competition product offerings and real estate market dynamics
- Strong computer skills, including Microsoft applications and previous experience using laptop technology for client communication purposes including accessing rate, credit and loan status information
- Solid time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously
- Ability to communicate clearly and effectively, both verbally and in writing, across a variety of audiences
- Ability to analyze and comprehend complex financial data and provide appropriate financial solutions
- Professional and effective interpersonal skills
Skills:
- Client Management
- Customer and Client Focus
- Loan Structuring
- Oral Communications
- Referral Management
- Credit Documentation Requirements
- Learning Delivery
- Presentation Skills
- Prospecting
- Written Communications
- Active Listening
- Business Development
- Credit and Risk Assessment
- Data Collection and Entry
- Pipeline Management
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
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