Commercial Coordinator - Conrad Orlando

Commercial Coordinator

Join us in creating a legacy within a brand you can stay inspired with a team that will become family! The newest Conrad Hotel in Hilton's luxury portfolio is open in Orlando. As one of the most celebrated openings of 2024, be part of the legacy as a Commercial Coordinator, with a heavy focus on Marketing and Catering and will report to the Director of Sales & Marketing!

Why join the Conrad brand? The modern luxury concept empowers you to deliver: personalized service with authenticity and passion, impactful experiences, and creativity in our products and services. Inspired by nature and fashioned for adventure, Conrad Orlando sits on the 1,100-acre Evermore Orlando Resort bordering Walt Disney World with a 20-acre tropical beach and 8-acre lagoon setting the stage for luxury which is as harmonious as it is captivating. The stunning resort will feature 433 rooms (to include 51 impeccably designed suites and 10 spacious family suites), 65,000 square feet of meeting space (40,000 indoor and 25,000 outdoor), a tranquil spa, two 18-hole golf courses, and 6 food and beverage outlets. This includes 3 restaurants (rooftop, southern Italian, and poolside), a cocktail bar, marketplace and in-room dining. Classification: Full-Time Shift: Monday through Friday, Hourly

What will I be doing? This administrative position is clerical in nature and support-oriented for the Commercial Team, with a focus on Marketing and Special Events. The role provides essential support to the Marketing Management Team, Catering Management Team and Sales Team through a variety of tasks that are critical to driving commercial success. Responsibilities include, but are not limited to:

Marketing Role & Responsibilities:

• Coordinate and track incoming request deadlines from PR agencies and Corporate Communications by gathering information for public relations opportunities and media leads
• Coordinate the process for media and influencer visits, including reservations and on-site experiences
• Maintain an updated schedule of media visits and create detailed post-visit recaps
• Assist social media agencies with capturing day-to-day social media content beyond professional shoots
• Partner with social media agencies to support ongoing content approval and campaign needs
• Provide logistical support for photo and video shoots

Special Events Role & Responsibilities:

• Client Coordination: Assist in the planning and execution of all catering events, including corporate meetings, weddings, galas, and private parties.
• Event Management: Coordinate logistical aspects of catering events, including menu selection, room set-up, audiovisual needs, decorations, staffing, and special requests.
• Vendor Relations: Coordinate with external vendors for additional services such as florists, photographers, entertainment, and transportation, ensuring smooth integration into the overall event.
• Administrative Support: Maintain detailed records of event plans, client communications, contracts, and billing. Prepare event proposals, contracts, event resumes, BEOs, final estimates and post-event reports.
• Team Collaboration: Work closely with the sales team, marketing team, banquet staff, kitchen, and other hotel departments to ensure seamless execution of events.

Group Sales Role & Responsibilities:

• Assist with all office sales efforts, to include responding to general inquiries and client requests.
• Coordinate and assist with customer events, sales appointments, site visit preparation and ability to stand-in on behalf of Sales Managers.
• Provide main telephone coverage for the sales and catering office.

What are we looking for? Preferred Qualifications and Skills:

• Minimum of 1-year experience as an administrative assistant in a hospitality-driven team environment.
• Knowledge of Delphi/Meeting Broker/OPERA systems is preferred.
• Sales, Marketing and/or event coordinating experience is a plus.
• Proficient in computer skills (including Windows and Microsoft Suite including Word, Power Point, Excel & Outlook) necessary to complete any correspondence such as proposals, letters, and office communications.
• Excellent telephone manner and ability to communicate with clients and all levels of management.
• Ability to work effectively under pressure and handle several projects/deadlines.
• Strong organizational and self-guided multi-tasking skills.
• Eager to learn various disciplines that make up hotel marketing.
• Basic knowledge of traditional social media and reputation management channels.
• Ability to learn how to navigate CMS platforms.
• Able to lift up to 40 pounds.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality, Productivity, Dependability, Customer Focus, Adaptability.

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment.