JobsUSACollections Specialist
Company : Servpro
Location : Villa Rica, GA, 30180
Posted Date : 15 September 2025
Job Details
Collections Specialist
Do you love working with numbers? Do you want to be the driving force behind increasing profits of a growing company?
Then, don't miss your chance to join our Franchise as a new Collections Specialist. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage "Like it never even happened"!
Our franchise is seeking someone who is great on the phone, has excellent accounting skills, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then, you may be our perfect hero!
As a valued SERVPRO Franchise employee, you will receive a competitive pay rate, with an opportunity to learn and grow.
Benefits
401(k)
Bonus based on performance
Company parties
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Primary Responsibilities
- Calling customers to obtain payments
- Posting customer payments by recording checks, and credit card transactions
- Updating receivables by totaling unpaid invoices
- Maintaining records of invoices, debits, and credits
- Resolving collections by examining customer payment plans and payment history
- Keeping organized and detailed documentation of all correspondence with customers
- Handling customer disputes in regards to payments or invoicing
- Handling all Liens and documentation of such records
- Reporting monthly statements
Position Requirements
- 1+ year(s) of experience with QuickBooks Pro (most recent versions) and Microsoft Office Suite
- 1+ years of experience with bookkeeping and collection activities
- Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
- Polite, confident, and excellent customer service skills, including listening and questioning skills
- Excellent organizational skills and strong attention to detail
- Very self-motivated and goal-oriented multi-tasker
- Capability to work in a fast-paced, team-oriented office environment
- Ability to learn new software, including Xactimate and proprietary software
- Ability to successfully complete a background check subject to applicable law
Hours
- 40 hours/week, flexible to work overtime when required, varying between 8 a.m. and 5 p.m.
Pay Rate
Competitive pay based on experience.
SERVPRO of Douglasville/Carrollton/Troup-Coweta Counties is an EOE M/F/D/V employer
Each SERVPRO Franchise is Independently Owned and Operated
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