Collections Representative

Collections Representative

This position is responsible for the collection of outstanding accounts receivable from the existing client base and other aspects of collections such as resolving customer billing problems and analyzing client refund requests and credits. The individual will work closely with customers as well as internal sales and service departments.

Responsibilities

• Recover delinquent receivables on commercial accounts by communicating with customers via telephone and approved written correspondence.
• Provide customer service regarding collection issues, analysis of refunds and credits, and resolve client discrepancies and short payments.
• Monitor and maintain assigned accounts including customer calls, analysis of account adjustments and small balance write-offs, creation and analysis of credit memos, and customer reconciliations.
• Identify issues attributing to account delinquency and discuss them with management.
• Electronically record thorough, efficient, and accurate account updates on all files.
• Maintain and strengthen relationships with existing customers.
• Enlist the efforts of sales, service, and senior management when necessary to accelerate the collections process.
• Perform other duties as assigned.
• Observe and promote company standards and policies on safety and quality.

Essential Skills

• High School diploma or equivalent.
• 3+ years' experience in credit and account resolution or other relevant experience.
• Five years or more experience in consumer or commercial collections.
• Previous collections or call-center experience is a must.
• Proficiency in Microsoft Word and Excel, including v-lookups and pivot tables.
• Ability to work independently within a self-directed environment and to successfully multi-task.
• High attention to detail.
• Effective time management, prioritization, and organizational skills.
• Effective problem-solving skills.
• Personal accountability skills.
• Familiarity with handling a large volume of accounts.
• Strong organizational and analytical skills.
• Excellent interpersonal and communication skills.

The position requires working from 8am-5pm, Monday through Friday, in a business casual dress code. The team includes two other specialists and a manager.

This is a Contract to Hire position based out of Tampa, Florida.

The pay range for this position is $20.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Tampa,FL.

This position is anticipated to close on Oct 29, 2025.