Collection Specialist

Avera Payment Center

Location: Mitchell, SD

Worker Type: Regular

Work Shift: Day Shift (United States of America)

Pay Range: $20.50 - $27.00

Position Highlights

Monday - Friday 8:00am -4:30pm; 80 hours 2 weeks

No nights or weekends!

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Responsible for counseling patients with respect to making sound financial decisions, payments and planning for delinquent patient accounts using professional techniques. The ideal candidate will understand and apply the laws and regulations governing the debt collection industry and is responsible for accurately updating account records and being comfortable making outbound calls with the intention to interact with patients regarding their accounts.

What You Will Do

• Understand and apply the laws and regulations governing the debt collection industry.
• Execute professional debt collection techniques to collect patient accounts.
• Accurately read, notate, and update collection accounts using collection software.
• Counsel patients with respect to making sound financial decisions.
• Maximize collections while maintaining the highest degree of professionalism.
• Utilize skip-tracing techniques within the guidelines provided by the Collection Manager.
• Maximize productivity by utilizing predictive dialing equipment.
• Route accounts to be reviewed for suit by the litigation team.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Preferred Education, License/Certification, or Work Experience:

• 1-3 years Experience in collections
• 1-3 years of customer contact experience or call center environment experience

Expectations and Standards

• Commitment to the daily application of Avera's mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera's values of compassion, hospitality, and stewardship.
• Uphold Avera's standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.

• PTO available day 1 for eligible hires.
• Free health insurance options, for full-time single coverage on Avera High Deductible Health Plan
• Up to 5% employer matching contribution for retirement
• Career development guided by hands-on training and mentorship