Clinical Supervisor - Occupational Health - Sauer Center

Clinical Supervisor

The Clinical Supervisor works in conjunction and collaborates with the Regional Manager to provide clinical and administrative managerial oversight and direction for clinical day-to-day operations of service line. The Clinical Supervisor models and develops patient-focused culture with an emphasis on patient safety and satisfaction. They also maintain a positive and collaborative relationship within the clinical environment by coaching, developing, and empowering staff. The Clinical Supervisor serves as a clinical expert within the scope of the practice and program guidelines.

Essential Job Functions:

• Manages day-to-day supervision of the front office and clinical delivery of services
• Plan, implement and administer programs and services, including personnel administration, training, and coordination of staff
• Appropriately trains new staff on clinical and administrative duties and trains current staff on procedures, ensuring competency and adherence to best practices
• Responsible for teams performance by conducting staff check-ins, delivers performance feedback and coaching to clinic staff to assist with workflow improvement/efficiency
• Must possess the ability to troubleshoot and resolve problems promptly
• Provides oversight for scheduling and timekeeping, ensuring optimal staffing across functional areas within clinic
• Track and report on key operational metrics, such as patient satisfaction, wait times, and staff performance. Prepare reports for leadership as needed.
• Implement improvements to enhance operational efficiency, patient outcomes, and associate experience.
• Ensures compliance with regulatory standards by delivery of programs, processes and policies established by clinical quality team
• Serve as the point of contact for patients and their families, addressing concerns, complaints, and inquiries with professionalism and care. Foster a positive and welcoming environment for all clinic visitors.
• Addressing staff concerns promptly and promotes teamwork and a positive environment
• Participates in interviews for all clinic roles with the exception of providers
• Empower team members to reach their full potential through regular feedback, development plans, and growth opportunities
• May perform clinical frontline duties within scope of licensure/certification

Licensing/Certification:

Licensure required for Clinical discipline (Radiology Tech or LPN)

Basic Life Support (BLS) American Heart Association (required before treating patients)

Education:

Allied Health Program completion for Radiology Techs or LPNs (required)

Work Experience:

Two years of clinical experience within a healthcare setting (required)

One year experience in supervisor/leadership role (preferred)

Electronic Medical Record (EMR) experience (required)

Training: None

Language: None

Patient Population:

Infant (1-12 months)

Pediatrics (1-12 years)

Adolescents (13-17 years)

Adults (18-64 years)

Geriatrics (65 years and older)

Working Conditions:

Periods of high stress and fluctuating workloads may occur.

General office environment.

May be exposed to physical altercations and verbal abuse.

May be exposed to limited hazardous substances or body fluids.

May be exposed to human blood and other potentially infectious materials.

May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.

May have periods of constant interruptions.

Additional Physical Requirements/Hazards:

Manual dexterity (eye/hand coordination)

Perform shift work

Maneuver weight of patients

Hear alarms/telephone/audio recorder

Reach above shoulder

Repetitive arm/hand movements

Finger Dexterity

Color Vision Acuity - far

Acuity - near

Depth perception

Use of Latex products

Exposure to toxic/caustic/chemicals/detergents

Exposure to moving mechanical parts

Exposure to dust/fumes

Exposure to x ray/electromagnetic energy

Skills:

Budgeting & Financial Acumen

Evaluate employee performance

Analyzing data or information

Scheduling

Billing operations

Medical terminology

Computing Skills (basic)

Attention to detail

Acceptance of authority

Critical thinking

Communication with patients

Teamwork

Conflict resolution

Active listening

Relationship building

Bon Secours Mercy Health is an equal opportunity employer.

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer:

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
• Paid time off, parental and FMLA leave, shot- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

Department: Occupational Health RICH - Sauer Center

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy HealthYoungstown, Ohio or Bon Secours Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.