Clinical Nurse, Heart Communications Transfer Center

Clinical Nurse, Heart Communications Transfer Center

Work Schedule: Monday-Friday (no weekends, no holidays) 8:00am-4:30 PM ET. Hybrid Telecommuting Position: 1 day per month working in the office, work from home 5 days a week. First week of training will be on-site, in person. Heart Background Preferred.

General Description of the Job Class

The Heart Center Communications Department at Duke University Hospital is active in delivering exemplary care for heart patients to ensure an excellent patient experience, every time. The heart communication center is located in Durham, NC. The call center receives an average of 200 calls per day. Skills included in the role are telephonic care management, triage, messaging, scheduling, prescription refills, medication reconciliation, patient education, motivational support, and identification of potential readmission risks.

Duties and Responsibilities of this Level

Expert level of clinical decision making based upon Benner's Novice to Expert Nursing Theory. Systematic processing of patient acuity and triaging of multiple demands.

Provide guidance to internal and external customers to facilitate safe patient and operational needs. Anticipate potential safety concerns and identify high risk patient situations and intervene or escalate as needed.

Engage in excellent written and oral communication skills with a focus on professionalism and customer service. Excellent phone etiquette.

Navigate complex systems and processes to maintain patient centered care. Collaborate with multiple members of a care team (internal and external) to facilitate patient care needs.

Communications, coordinating and scheduling tests and pre-procedures to prepare patients for Electrophysiology procedures (EP). EP is a specialized field within cardiology managing the electrical conductivity of the heart utilizing complex tools and mapping systems. Examples of EP procedures include: pacemakers, defibrillators, ablations, Watchmen implants, etc.

Telephonic Care Management to ensure safe patient centered care. Assessment of cardiac patients via phone, triage of care, schedule and provide education to patients for cardiac procedures. Duke Heart Center has developed a standardized process for our patients to contact us to seek and receive medical care with Duke Cardiology Call Center as the initial point of contact. This care is delivered in collaboration with Providers, Clinical Staff and Duke Cardiology Call Center. Our patients can request medical advice via telephone and through My Chart.

Scheduling and coordinating procedures to include: Dx & Intervention Cardiac Cauterization, Left Heart Catheterization, Right Heart Catheterization, TAVR, Mitra-Clip, Heart Biopsy, Pre-Lung Transplant Evaluation, Balloon Pulmonary Angiography, Peripheral Arteriograms, ASD & PFO Closure, etc..

Transitional Care, follow care of patients from hospital to home assessing this hospital discharge, medication reconciliations and providing continued patient education. Nurses support patients by phone to navigate care transitions as well as interact with providers, clinics, schedulers, home health and others to ensure that our patients understand the discharge plan and are successful.

Manage Prescription Refills for all DUH Cardiologist.

Perform other related duties incidental to the work described herein.

Required Qualifications at this Level

Education

Work requires graduation from an accredited nursing program with a BSN degree.

Experience

Requires a minimum of 3 years of medical-surgical hospital experience; varied experience preferred, especially emergency room and/or critical care.

Degrees, Licensure, and/or Certification

Must have current or compact RN licensure in the state of North Carolina. BLS required.

Knowledge, Skills, and Abilities

Maintain current knowledge of the Emergency Medical Treatment and Labor Act (EMTALA).

Knowledge of scope of the registered nurse.

Knowledge of and appropriate application of the nursing process.

Ability to independently seek out resources and work collaboratively.

Ability to establish and maintain effective working relationships.

Ability to communicate clearly.

Ability to record activities, document outcomes, plans of care, interventions, and ongoing evaluations of patient status.

Ability to integrate software and new technologies into work processes.

Working knowledge of procedures, available resources, and techniques involved in administering routine and specialized treatments to patients.

Ability to remain focused and organized.

Distinguishing Characteristics of this Level

N/A

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.