Clinical Health Services, Associate Manager

Behavioral Health Associate Manager

Help us elevate our patient care to a whole new level! Join our Aetna team as an industry leader in serving eligible populations by utilizing best-in-class operating and clinical models. You can have a life-changing impact on our Behavioral Health members, who are enrolled in Medicaid and present with a wide range of complex health and social challenges. With compassionate attention and excellent communication, we collaborate with members, providers, and community organizations to address the full continuum of our members' health care and social determinant needs. Join us in this exciting opportunity.

Position Summary

The Associate Manager, Clinical Health Service will oversee the implementation of healthcare management services related to behavioral health auditing and non-behavioral health auditing for assigned functional area.

Fundamental Components

Implements clinical policies & procedures in accordance with applicable regulatory and accreditation standards

Serve as a content model expert and mentor to the team regarding practice standards, quality of interventions, problem resolution and critical thinking

Ensure implementation and monitoring of best practice approaches and innovations to better address the member's needs across the continuum of care through careful monitoring of provider documentation and application of clinical guidelines

May act as a liaison with other key business areas

May develop/assist in development and review new training content

May collaborate/deliver inter and intra-departmental training sessions

Protects the confidentiality of member and provider information and adheres to company policies regarding confidentiality

Manages resources responsible for identification of members, development and implementation of care plans, enhancement of medical appropriateness and quality of care and monitoring, evaluating, and documenting of care

Evaluate and interpret data, identify areas of improvement, and focus on interventions to improve outcomes

Develop, initiate, evaluate, monitor, and communicate performance expectations

Ensures the team's understanding and use of information system capability and functionality

Participate in the recruitment and hiring process for staff using clearly defined requirements in terms of education, experience, technical and performance skills

Assesses developmental needs and collaborates with others to identify and implement action plans that support the development of high performing teams

Establish an environment and work style that promotes the concept of teamwork, cross product integration, and continuum of care thinking that results in strong performance

Consistently demonstrates the ability to serve as a model change agent and lead change efforts

Create a positive work environment by acknowledging team contributions, soliciting input, and offering personal assistance, when needed Accountable for maintaining compliance with policies and procedures and implements them at the employee level

Communicate effectively with Providers, Members, Staff and other Leaders

Required Qualifications

- Active and good standing independent behavioral health license in state of residence (ex: LPC, LCSW) or RN with Behavioral Health certification

- 3+ years in clinical area of expertise

- 3+ years of Managed Care (Medicaid or Medicare) experience

- 3+ years of management experience

Preferred Qualifications

- Confidence working at home/independent thinker, using tools to collaborate and connect with teams virtually

Education Requirements

Master's degree in behavioral health field required

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$72,306.00 - $155,736.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.