JobsUSAClient Relation Specialist
Company : Senior Helpers
Location : Los Angeles, CA, 90012
Posted Date : 15 September 2025
Job Details
Senior Helpers South Valley is looking for Client Relations Specialist who will play a crucial role in ensuring client satisfaction and building a strong relationship with both clients and caregivers. You will handle inquiries,address concerns, update their care plan, and manage the overall client experience. You will act as the face of the agency providing exceptional customer service. This requires a drivers license as you will work in the field in some days for client relations.
Essential Duties and Responsibilities:
- Handling client inquiries, addressing concerns, and providing updates of care plan.
- Building and maintaining strong relationships with the client and their families.
- Working with caregivers to ensure that they are adequately supported and that clients' need are met.
- Maintaining accurate records of client interaction and transactions.
- Identifying and resolving client issues, and finding solutions that works for both the client and the agency.
- Manages referrals by maintaining communication with consumers and Service Coordinators throughout the process.
- Assists the office by contacting employees regarding annual worker requirements.
- Assists the Field Support team with on boarding preferred respite providers by making connect calls, and tracking candidates in the funnel.
- Assists the office operations team with time reporting issues and concerns.
- Performs all procedures in an accurate and timely manner as directed by the management team.
- Completes the client admissions/intakes as directed by the management team.
Minimum Requirements:
- MUST have a valid Drivers License and own vehicle
- High School degree or equivalent required, some completed college coursework preferred.
- Must meet all federal, state, and local requirements
- Proficiency in MS Office, Internet, and email
- Must be energetic, self-motivated, have excellent time management skills, compassionate and able to adapt in a continuously changing environment.
- Must be organized, detail oriented, and have exceptional planning and problem solving skills
- Strong interpersonal, verbal and written communication skills
- Understanding the nuances of Home Care services and regulations
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