Client Patient Coordinator, Internal Medicine, GCVS

Client Patient Coordinator, Internal Medicine

Are you ready to play a pivotal role in the world of veterinary care? Do you thrive in fast-paced environments where no two days are the same? If you're a highly organized, compassionate, and energetic individual with exceptional communication skills, we want you to join our internal medicine team at Gulf Coast Veterinary Specialists (GCVS) as a Client Patient Coordinator (CPC)!

Gulf Coast Veterinary Specialists (GCVS) is a leader in specialized care for companion animals, known for excellence and collaboration with the veterinary community. Our state-of-the-art facility and expert team provide top-tier care across a range of specialties, including emergency, cardiology, oncology, neurology, surgery, and more. Join us and make a difference in the lives of pets and their families every day.

Position Overview: It is the responsibility of the Client Patient Coordinator (CPC) to maintain communication lines between the doctor and client, provide daily financial and medical updates on all in-hospital patients, and handle client phone calls and questions. A CPC must also manage the doctor's appointments, schedule the doctor's procedures, and oversee patient treatments. The CPC must be friendly, professional, and courteous, and capable of handling many tasks at once with many interruptions. This position requires a very organized and dependable individual, who can manage difficult situations with a great deal of positive energy. Client communication skills are paramount. This person must be willing to go the extra mile for the clients and have a "Can Do" attitude.

Compensation: $18.50+/hr, depending on experience

Schedule: Full Time, 4 x10 Hour Shifts, Rotating Saturdays

What You'll Do:

• Communication: Act as the bridge between doctors and clients, providing updates on medical and financial matters, answering questions, and addressing concerns with empathy and professionalism.
• Appointment Management: Organize and schedule appointments, procedures, and treatments while ensuring all records and materials are ready for consultations.
• Client Interaction: Welcome clients and their pets warmly, collect detailed patient histories, and assist during examinations and diagnostics.
• Patient Care Support: Help with patient restraint, transport, and minor procedures, ensuring comfort and safety for both pets and staff.
• Administrative Duties: Handle invoicing, documentation, filing, and record maintenance with accuracy and efficiency.
• Education and Advocacy: Educate clients on postoperative care, medication instructions, and at-home treatment plans while advocating for the best outcomes for their pets.
• Crisis Management: Tackle challenging situations with grace, positivity, and a "Can Do" attitude.

Key Responsibilities:

• Provide financial and medical updates for in-hospital patients.
• Assist doctors by relaying immediate orders, preparing treatment sheets, and coordinating care plans.
• Organize diagnostics, treatments, and follow-up schedules.
• Manage patient admissions and discharges, including preparing detailed instructions and ensuring all questions are answered.
• Maintain exam rooms and facilitate seamless client appointments.
• Respond to client calls and emails promptly, relaying messages and ensuring timely follow-ups.
• Support end-of-life care discussions with compassion, handling arrangements with sensitivity.
• Ensure proper documentation of all communications and procedures in patient records.

Qualifications and Skills Sought:

• Strong interpersonal and client communication skills with a passion for assisting others.
• Exceptional multitasking abilities, organizational skills, and attention to detail.
• Dependable, proactive, and team-oriented with a positive attitude.
• Preferably knowledgeable in veterinary practices, pharmacology, medical terminology, and clinic procedures.
• Expertise in client service principles, including needs evaluation, quality standards, and client satisfaction.
• Proficient in administrative tasks such as word processing, file management, transcription, and email communication, as well as using computer programs for managing patient information.
• Familiarity with common drugs, their uses, brand/generic names, side effects, and controlled substance protocols.
• Skilled in social perceptiveness and adaptability to others' reactions to enhance client interactions.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

Why You'll Love This Role at GCVS:

• Make a meaningful impact by being an advocate for pets and their families.
• Work alongside a compassionate and talented team dedicated to excellence in veterinary care.
• Enjoy a dynamic, fast-paced environment that keeps you engaged and challenged.
• Be part of a workplace that values your contributions and supports your growth.
• Ongoing opportunities for continued education such as lunch and learns hosted by various vendors and entities.

Benefits Include:

• 401(k) with matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability insurance
• Paid Time Off (PTO) and Holidays
• Employee Assistance Program and Discounts (including Pet Discount)
• Professional development and tuition assistance
• Uniform stipend
• Retirement plan

If you're ready to take on a rewarding role that combines communication, organization, and compassion, we'd love to hear from you. Apply today and become an essential part of a team where your efforts truly make a differenceone pet and one family at a time!