Client Care Management and Business Development in Eatontown NJ

Client Care Manager

Home Watch Caregivers of Eatontown, NJ is the premier provider of private home care services in Monmouth County.

We are seeking a Part-time/full-time Client Care Manager to join our family. The ideal candidate will have community roots in Eatontown (Monmouth County). We are looking for a self-starter specializing in home care and the health industry.

You will be responsible for handling leads (intake calls), meeting with potential clients, and once onboarded acting as the main point of contact for the client, family members, or client representatives communicating all schedule changes. You will be required to communicate any changes to the client's schedule or condition in real-time to the Client Service Team. You will be expected to establish a rapport with Caregivers and learn their skills so you can properly match them to your clients. The ideal candidate will be known in their community and have relationships with key facilities. To succeed in this role, the candidate must possess a can-do attitude, be able to multi-task, and must collaborate effectively with their peers.

Essential Duties and Responsibilities

Marketing:

• Develop and implement effective outreach strategies to build relationships with potential clients, healthcare professionals, and community organizations.
• Conduct needs assessments to identify opportunities for Homewatch CareGivers' services within the community.
• Foster strong partnerships with local healthcare providers, social workers, and referral sources to enhance our service offerings.
• Represent Homewatch CareGivers at community events, health fairs, and networking opportunities to promote our services and brand.
• Collaborate with internal teams to ensure seamless service delivery to clients while meeting sales targets.
• Maintain accurate records of outreach activities and client interactions to inform strategy adjustments.
• Create engaging presentations and informational sessions to educate the community about home care services.
• Support marketing initiatives that drive community awareness of Homewatch CareGivers and its offerings.
• Gather feedback from clients and partners to continuously improve outreach and service delivery.

Client Service-Case Management:

• Handles and validates initial leads (intake calls)
• Schedules in-person visits with potential clients to assess their needs.
• Build rapport with assigned clients, family members, and or client representatives.
• Acts as the primary contact for the client/client representative, communicates all schedule changes to the clients in real time.
• Resolves all client issues in real time.
• Communicate in real-time any changes to the client's schedule or condition to the client service team.
• Get to know Caregivers and make recommendations to the scheduling team in the matching process.
• Coordinates Registered Nurse visit and the first day of service.
• Plays an active role in weekly client service meetings.
• Responsible for being part of the on-call weekend rotation (every 5 weeks) and once during the week.
• Play a role in interviewing caregivers.

Education & Requirements

Minimum: Bachelor's degree in business administration, Healthcare Management, Social Work, Marketing, Communication or a related field preferred. At least 1-2 years of clinical operations.

Experience & Qualifications

• Must be skilled at establishing rapport and providing consultative customer service.
• Have community roots in Monmouth County to help grow the business.
• A winning smile and "can do" attitude.
• Strong oral and written communication skills-articulate, courteous, and friendly
• Attention to detail and ability to work in a fast-paced environment.
• Intermediate computer skills in Microsoft Office products and care management software

We Offer:

• A family-friendly/flexible working environment
• Benefits after 90 days
• Brand-specific training for 3 weeks (2 weeks remote +1 week in Denver Colorado)
• Annual Bonus after 1 year of service.
• Hourly $25 + Commission

Compensation: $23.00 - $25.00 per hour

Homewatch CareGivers offers the comprehensive home care services and we believe that exceptional training means a more rewarding experience for you and better care for clients. Homewatch CareGivers is a premier provider of in-home care services for people of all ages, including seniors, children, veterans, the chronically ill, and those recovering from medical procedures.

Our care philosophy is based on finding interesting, innovative ways to empower clients and help them feel engaged and respected. We start by making sure our caregivers and office staff are confident and empowered, too. Our Homewatch CareGivers University is a professionally-developed training platform designed to give you the tools and resources you need to make the very most of your time with clients and gain the most satisfaction from your job. It includes online accredited courses to help you meet the training requirements you may need to stay current with caregiver certification and licensure. The more prepared you are, the more secure you feel in your daily work.

This is an incredible opportunity to feel great about your job and the impact it has on others. Join our growing team and help bring our unique care philosophy to life!