Claims Manager

Risk Management Position

As a key member of Family Dollar's Risk Management team, this role plays a pivotal role in strategically managing general and auto liability claims. Your efforts will directly reduce costs and improve claim outcomes. In this role, you will provide essential oversight and support to third-party claims adjusters, internal claims analysts, outside vendor and defense attorneys, ensuring alignment with company objectives. This position requires you to lead comprehensive claims investigations, effectively advocate for the company at mediations, and utilize data analytics to inform and enhance strategic decision-making. Additionally, you'll collaborate closely with senior leadership on high-exposure claims and contribute to various strategic initiatives.

Principal Duties and Responsibilities - Primary responsibilities listed in order of importance:

1. Drive cost reduction and improve claim outcomes by expertly managing general and auto liability claims.
2. Partner with senior leadership (VP and Director) to formulate winning case strategies for high-exposure claims.
3. Provide critical oversight to Third-Party Administrator (TPA) claims examiners and defense attorneys, ensuring effective management of litigated liability matters.
4. Maintain stringent control over litigation budgets, meticulously evaluating case reserves and advising on strategic adjustments.
5. Act as the key point of contact for legal spend management, responsibly reviewing and approving firm engagements, attorney rates, timekeepers, and all significant expenses.
6. Empower claims examiners with settlement authority while maintaining prudent oversight of reserve increases up to approved levels.
7. Facilitate the discovery process, collaborating with outside counsel on deposition and responses to discovery; streamlining internal procedures pertaining to document management.
8. Serve as a primary representative for the company during mediations and trials.
9. Ensure TPA excellence through regular claims reviews and comprehensive file audits, guaranteeing adherence to service instructions.
10. Maximize financial recoveries by actively supporting subrogation efforts.
11. Lead comprehensive claims investigations, ensuring meticulous evidence preservation.
12. Leverage data analytics to identify key claim trends, informing strategic decisions to enhance program efficiency and reduce losses.
13. Contribute to strategic initiatives through special projects assigned by the Director and VP.

Requirements:

• Bachelor's Degree
• 5+ years of multi state liability (complex, litigated cases) experience with law firm, insurance carrier, third party administrator or insurance broker. At least 3 must be in a management role.
• Litigated liability claims experience
• Strong analytical skills related to investigations, claims strategies and claim reviews
• Excellent written and verbal communications skills; ability to handle difficult situations
• Pro-active and collaborative mindset with an ability to work in fast paced team environment, handling multiple tasks and meeting deadlines
• Previous supervisory experience

Desired Qualifications:

• Professional Insurance Designation SCLA, ARM, CPCU, etc.
• Retail experience a plus
• Workers compensation experience a plus

Location: 510 Volvo Parkway, Chesapeake, Virginia 23320