Centralized Scheduling Specialist

Join Optum in the Tri-State Region! Optum, formerly known as CareMount Medical, ProHEALTH New York, and Riverside Medical Group, offers you a chance to make a meaningful impact in the lives of patients who seek our care. Work with cutting-edge technology alongside highly motivated colleagues who share your dedication to patient care. Embrace an invigorating environment where Caring. Connecting. Growing together. is our mission.

We have an exciting opportunity for a detail-oriented Centralized Scheduling Specialist to be an essential part of our team. In this role, you will follow established protocols and work collaboratively with the care team to uphold the organization's vision and mission, ensure exceptional service delivery, and support financial, clinical, and service goals.

Working Schedule: This position involves working a 40-hour week from Monday to Friday, from 9:00 am to 5:30 pm, along with rotating Saturdays from 8:30 am to 1:00 pm. Specific schedules will be determined by the supervisor upon hiring.

Location: 90 South Bedford Road, Floor One, Mount Kisco, NY 10549

Your Responsibilities Will Include:

• Gathering accurate and updated patient information, including names, addresses, and insurance details.
• Conducting insurance verification on the date of service.
• Obtaining patient signatures on required documents.
• Filing, faxing, and maintaining medical records.
• Confirming and scheduling appointments efficiently.
• Following the Payment Security protocols in accordance with Optum Medical guidelines.
• Promptly performing referral documentation.
• Following up on patient services with courtesy and efficiency, including scheduling specialist appointments.
• Adhering to standards set by Sparq regarding Optum Employee Policies.
• Collaborating effectively with team members to achieve collective goals.
• Thriving in a fast-paced work environment.
• Ensuring continuity of care through advanced scheduling and tracking systems.
• Communicating effectively with patients, families, team members, and other health care professionals through documentation and case conferences.
• Complying with administrative policies to assure high-quality care.
• Demonstrating efficiency and precision in managing documents and electronic charting.
• Maintaining awareness of current medical requirements relevant to your role, including HIPAA and OSHA compliance.
• Cross-training and providing support in other locations as necessary.
• Completing additional duties as required.

Reasons to Consider a Career with UnitedHealth Group: We offer a competitive salary alongside a comprehensive benefits package, performance rewards, and a management team dedicated to your success. Benefits include:

• Accrued Paid Time Off from day one, plus 8 Paid Holidays.
• Various Medical Plan options with Health Spending or Health Savings accounts.
• Dental, Vision, Life Insurance, Short-Term, and Long-Term Disability coverage.
• 401(k) Savings Plan and Employee Stock Purchase Plan.
• Education reimbursement opportunities.
• Employee discounts and assistance programs.
• Opportunities for referral bonuses and voluntary benefits.

We recognize and reward your performance in a supportive environment that challenges you and clarifies expectations for success in your role. Opportunities for growth into other positions are available for those interested.

Required Qualifications:

• High School Diploma/GED (or higher).
• 1+ years of customer service or healthcare-related experience.
• Intermediate computer skills, including multitasking in Microsoft Outlook, Excel, and Word.
• Willingness to travel to different locations as needed for coverage.

Preferred Qualifications:

• 1+ years of experience in a medical office setting, handling scheduling, patient check-ins/out, insurance verification, collecting co-pays, and record maintenance.
• Experience with electronic health records (EPIC).
• Familiarity with medical terminology.
• Bilingual in Spanish and English.

Key Skills:

• Able to work independently with sound judgment and accountability.
• Strong collaboration skills with healthcare providers.
• Excellent organizational and time management capabilities.
• Adept at multitasking and prioritizing tasks to meet deadlines.
• Effective communication skills, both verbal and written, enhancing understanding and interaction.

Join us in our mission at UnitedHealth Group to support healthier lives for everyone, while eliminating barriers to health disparities.

UnitedHealth Group is an Equal Employment Opportunity employer. Qualified applicants will be considered for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

As a drug-free workplace, candidates must pass a drug test prior to employment.