Cash Posting Team Lead

Revenue Cycle Cash Poster Lead

The Revenue Cycle Cash Poster Lead is responsible for receiving and processing all payments--manually and/or electronically daily. This senior staff member is expected to accurately post payments and be able to model and resource to all cash posting staff. The role supports the overall financial health of the organization by ensuring payments are applied to outstanding balances in a timely manner and by identifying variances for further follow-up. The role provides leadership, training, and support of all staff members and is accountable for smooth operations of this team. This senior staff member is responsible for the monitoring, tracking, and management of all types of deposits and is responsible for supervising the reconciliation representative and all cash posters.

Your Everyday

General Duties

• Provides leadership of daily cash posting team and reconciliation representative responsibilities. Has ownership of reconciliation of all electronic and manual payments for all affiliated facilities.
• Responsible for training all employees.
• Retrieving payer remits from various websites for daily posting of cash. Provides feedback on issues identified and insight into streamlining of current process.
• Knowledge and understanding of electronic system posting logic to assist with team member questions.
• Works closely with managers on unreconciled and unbalanced accounts.

Enhances electronic posting processes:

• Evaluates payment posting opportunities for 835 and EFT/ERA processing and makes recommendations for improvement.
• Analyzes paper EOBs to ensure accurate posting of payments and adjustments and facilitates migration to electronic process.
• Investigates and resolves the source of unidentified payments to ensure payments are applied to appropriate accounts.
• Responsible for creating and following to completion, all vendor related tickets.
• Responsible for enrolling and maintaining all electronic payor correspondence related to 835 and ACH files.

Provides education & feedback to cash posting staff:

• Runs and analyzes balancing report(s) to ensure accurate posting and provide feedback to staff and leadership on educational opportunities.
• Ensures continually all cash posting documents that are required into the electronic document system are scanned.
• Provides suggestions and identifies areas of improvement.

Ensures delivery of outstanding customer service:

• Responsible for working and maintaining payment posting email address.
• Responsible for responding to all cash poster and reconciliation representatives questions in a timely manner.
• Clearly identifies, reports, and resolves balancing issues to the department supervisor as needed.
• Understands the time constraints and deadlines associated with payment research and application and ensures that all daily, weekly, and monthly goals are met.
• Executes excellent customer service and professionalism in all interactions and is a role model for staff.

Acts in accordance with rules & regulations:

• Acts in accordance with LCMCs mission and values, while serving as a role model for ethical behavior.
• Adheres to federal and state regulations related to the protection of patient information (e.g., the Health Insurance Portability and Accountability Act HIPAA), internal controls and facility-specific guidelines.

The Must-Haves Minimum:

Education/Experience Qualifications

• Required: Bachelors or Associates Degree, 6 months in the PAR CBO Cash Poster role, Reconciliation Representative Role or equivalent experience at LCMC.
• Preferred: Previous experience in a leadership role within the healthcare reconciliation, bookkeeping, analytics, billing, collections, payment processing, or denial management departments.

Knowledge, Skills, and Abilities

• Must be able to pass basic computer skills test and system level training.
• Demonstrates knowledge of transaction posting and daily reconciliation processes.
• Must be able to analyze trends that are seen from different payors and make recommendations.
• Must be knowledgeable of department standards process.
• Must be able to operate with relative independence in a fast-paced environment.
• Ability to exercise good organizational and time management skills.
• Must have attention to detail and transaction accuracy.
• Demonstrated problem-solving and inductive reasoning skills, which manifest themselves in creative solutions for operational inefficiencies.
• Highly developed communication skills, successfully demonstrated in effectively working with a wide variety of people in both individual and team settings.
• Analytical skills necessary to perform calculations, analyze remit codes, transfer account reconciliation, and other mathematical functions.
• Ability to handle multiple tasks simultaneously.
• Ability to take initiative by identifying problems, conceptualizing resolutions, and implementing change and make recommendations to Revenue Cycle Leadership on cross-work stream projects.
• Demonstrates excellent leadership, conflict-resolution, and customer service skills.
• Exceptional writing and communication skills.
• Strong comfort level with computer systems, specifically EPIC.
• This position is the first step on the career ladder to develop leadership skills and move into a supervisory role in the future.

Work Shift: Days (United States of America)

LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary.

Your extras

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems it's all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do

You are welcome here

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference:

• To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.
• To ensure quality care and service, we may use information on your application to verify your previous employment and background.
• To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.
• To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.