Care Advocate

All the benefits and perks you need for you and your family:

• Benefits from Day One

• Career Development

• Whole Person Wellbeing Resources

• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together  we are even better.

Shift :   Monday- Friday Fulltime 10:30 - 7 PM EST

Job Location : Maitland, FL

The role you will contribute:

Responsible for enhancing the overall consumer experience by providing seamless guidance within the healthcare network. This position facilitates a positive health experience, and is motivated to provide exceptional service to meet each customer's unique needs. The ideal candidate will be able to facilitate supportive relationships with patients through emotional responsiveness and informative communication.

The value you will bring to the team:

• Manages processes across AdventHealth that connect consumers with necessary services.

• Provides support and guidance to consumers navigating the healthcare system.

• Collaborates with healthcare providers and office staff to facilitate seamless communication and service delivery.

• Addresses and resolves consumer issues promptly and professionally.

• Continuously updates knowledge and skills to stay current with healthcare practices and standards.

• Other duties as assigned.

• Acts as a vital connector and communicator between the consumer, the AdventHealth provider, and office staff.

• Effectively manages patient comments, concerns, and requests while ensuring a positive consumer experience.

• Ensures complete resolution to consumer questions or concerns.