Business Office Manager

Business Office Manager

Elderwood of Scallop Shell at Wakefield is seeking an experienced and detail-driven Business Office Manager to join our professional team. This is an opportunity to play a key leadership role in the financial and administrative operations of a highly respected healthcare community - ensuring our residents, families, and staff experience exceptional support from admission through discharge.

As Business Office Manager, you'll oversee billing and collections, manage payer relationships, and guide a small but dedicated team in maintaining accurate, efficient business operations. Your expertise in healthcare billing and your compassionate professionalism will help sustain the excellent reputation Elderwood has built for quality, integrity, and care.

What You'll Do:

• Lead all business office operations, including billing, accounts receivable, and collections.
• Manage and reconcile private pay, Medicare, Medicaid, and third-party payer accounts.
• Oversee Medicaid application tracking and follow-up to ensure timely processing.
• Supervise business office and receptionist staff, fostering accuracy and accountability.
• Maintain and audit census, admission, and discharge records in compliance with facility and state guidelines.
• Collaborate closely with department heads and external agencies to support smooth financial and operational workflows.

Why Join Elderwood:

• Work with a mission-driven organization that values integrity, accountability, and collaboration.
• Make a measurable impact on operations that directly support resident care and family satisfaction.
• Collaborative leadership team with a supportive, community-based culture.
• Opportunities for growth and advancement within one of the region's largest healthcare networks.

About Elderwood of Scallop Shell at Wakefield:

Located in the WakefieldPeace Dale area just minutes from Narragansett, Elderwood of Scallop Shell at Wakefield offers subacute rehabilitation, skilled nursing, and memory care in a close-knit, community environment. Nationally recognized for short-term rehabilitation, we provide physical, occupational, and speech therapy within a spacious therapy suite, and support residents living with dementia through our specialized Seasons Memory Care program.

At Elderwood, we believe in People Caring for People and that includes the professionals who make quality care possible every day.

Take the Next Step:

Bring your expertise and compassion to a leadership role where your skills truly make a difference.

Apply today to join the Elderwood of Scallop Shell at Wakefield team.

Compassion. Community. Commitment.

Responsibilities:

• Responsible for accounts receivable, including billing and collection of private pay accounts, and follow up on the status of Medicaid applications.
• Obtains appropriate insurance information necessary for timely and successful collection of all accounts; management of facility petty cash accounts and resident accounts; as well as maintenance of census, admission, re-admission and discharge records.
• Supervision of Business Office Clerk (if applicable)
• Receptionist positions (where applicable).
• Should be familiar with electronic medical records

Qualifications:

• Minimum of two years previous Billing/Accounts Receivable experience required.
• Minimum of 5 years experience in a business office setting; ideally SNF or AL, or physician group or other healthcare setting.
• Previous supervisory experience.
• Working knowledge of Medicare A and B, Medicaid and third party insurance required.
• High school diploma with business training, including typing and book keeping.
• Proficient in Excel.
• Experience in a Long Term Care setting highly preferred.
• This position requires regular interaction with residents, coworkers, visitors, and/or supervisors. In order to ensure a safe work environment for residents, coworkers, visitors, and/or supervisors of the Company, and to permit unfettered communication between the employee and those residents, coworkers, visitors, and supervisors, this position requires that the employee be able to read, write, speak, and understand the English language at an intermediate or more advanced level.

EOE Statement:

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.