Business Mgmt Specialist (Data Control & Risk Mgmt Lead-US)

Business Management Specialist

The Business Management Specialist manages a diverse portfolio of business management activities for complex or high risk functional area(s), and implement policies/processes and/or initiatives to meet business management, strategy and governance objectives. Interfaces regularly with management in the delivery of work activities.

We are building out a QA pillar for first line data management to ensure we are effective in our management of data risk in the first line across CUSO (Combined US Operations). If not fulfilled, there will be a risk of operational failure where we will not be able to ensure there is effective QA over CUSO DMO Processes.

High level responsibilities include but are not limited to the following:

• Document and maintain the QA Strategy, operating model, roles and responsibilities, procedures as applicable.
• Develop/design and execute the testing strategy for each component in the Data Management Standard and procedures, and other CUSO DMO processes as needed.
• Develop/design and operationalize the reporting/dashboard on testing performed
• Develop/design and operationalize the monitoring of QA test results
• Development, implementation and execute the QA communication strategy

Depth & Scope:

• Works autonomously and accountable for acting as a lead within a specialized business management function and may provide work direction to others
• Provides seasoned specialized knowledge, advice and/or guidance to various stakeholders and team members
• Scopes of role may have enterprise impact
• Focuses on short to medium - term issues (e.g. 6-12 months)
• Undertakes and completes a variety of complex projects and initiatives requiring specialist knowledge and/or the integration of cross functional processes within own area of expertise
• Oversees and/or independently performs tasks from end to end

Education & Experience:

• Undergraduate degree
• 7+ years relevant experience

Preferred Qualifications:

• Candidates with 3+ years of relevant experience will be considered
• Professional background/experience in Audits (IT or Operational), Risk Management, 1A/1B, QA Testing, Operations/Data Strategy, Governance & Controls, Data Management, or Data Governance
• Proven audit skills, strategic thinking, problem solving, attention to detail, and knowledge of data management fundamentals
• Experience in leading testing teams, in Audit or as an Auditor-in-Charge
• Risked based decision making, problem solving and conflict resolution skills
• Strong project management skills
• Ability to lead and manage small to medium sized teams
• Banking experience preferred
• Strong ability to develop relationships with the business while conducting tests

Customer Accountabilities:

• Contributes to the strategic direction of the business management function and play a key role in the development and implementation of strategies in support of the overall business strategy
• Plans, leads / manages and/or oversees a diverse set of work activities requiring alignment across multiple areas
• Leads / manages the integrated implementation of policies/processes/procedures/changes in across multiple functional areas
• Provides direction and/or input to complex, wide ranging enterprise or cross-function/business projects/initiatives as a subject matter expert and where necessary participates in identifying, designing and testing solutions and supporting the implementation
• Facilitates key discussions and provides thought leadership to executive audience (output is roadmap and/or strategic plan/deliverables/frameworks/short to long term goals etc.)
• Leads partner to management/leadership and respective teams for area of specialization with industry, external and internal, enterprise and business awareness; recognizing and anticipating emerging trends and; identifying issues and opportunities and recommending action to senior management
• Works effectively with multiple teams across a broad spectrum of initiatives and functional domains, influencing others as needed

Shareholder Accountabilities:

• Adheres to enterprise frameworks and methodologies that relate to business management activities for own area
• Actively manages relationships with corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts to the Bank
• Assesses/identifies key issues and escalate to appropriate levels and relevant stakeholders where required
• Maintains a culture of risk management and control, supported by effective processes and sound infrastructure an in alignment with risk appetite
• Ensures business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals, and physical control of assets)
• Participates in cross-functional/enterprise initiatives as a subject matter expert helping to identify risk/provide guidance for complex situations
• Leads relevant governance meetings or committees and related deliverables/outcomes
• Leads/facilitates and/or implements action/remediation plans to address performance/risk/governance issues

Employee/Team Accountabilities:

• Provides thought leadership and/or industry knowledge for own area of expertise
• Supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/points of interest
• Identifies and recommends opportunities to enhance productivity, effectiveness and operational efficiency
• Works effectively as a team, supporting other members of the team in achieving business objectives and providing client services
• Participates in knowledge transfer within the team and business units

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel Occasional
• International Travel Never
• Performing sedentary work Continuous
• Performing multiple tasks Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds Occasional
• Sitting Continuous
• Standing Occasional
• Walking Occasional
• Moving safely in confined spaces Occasional
• Lifting/Carrying (under 25 lbs.) Occasional
• Lifting/Carrying (over 25 lbs.) Never
• Squatting Occasional
• Bending Occasional
• Kneeling Never
• Crawling Never
• Climbing Never
• Reaching overhead Never
• Reaching forward Occasional
• Pushing Never
• Pulling Never
• Twisting Never
• Concentrating for long periods of time Continuous
• Applying common sense to deal with problems involving standardized situations Continuous
• Reading, writing and comprehending instructions Continuous
• Adding, subtracting, multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we